LISSA ACEVEDO

• Managed, scheduled and coordinated office functions and activities.
• Trained and mentored staff members in company policies, daily task execution and industry best practices.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Advised senior management on best practices in business strategy development.
• Assigned work and monitored performance of project personnel.
• Produced thorough, accurate and timely reports of project activities.
• Coded and entered daily invoices with in-house accounting software.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed files and records to obtain information and respond to requests.
• Administered payroll and maintained proper documentation of employee personnel.

Interinstitutional Model United Nations of San Martin de Porres School, 2019 Edition

• Developed and managed logistics strategies to improve the efficiency of operations.
• Worked collaboratively with participants, vendors and staff at various levels.
• Assisted with the preparation of materials for decoration projects.
• Assigned tasks and projects to team members based on their experience level and skillset.
• Monitored project budgets and tracked progress against established goals.
• Conducted training sessions for staff.

• Designed new, on-brand visual elements focusing on concept and messaging.
• Selected colors and themes while adding functionality to create new designs.
• Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
• Submitted design ideas to plan projects with customers and managers.
• Worked with customers to present mockups and collect information for adjustments.
• Created corporate brands by designing cohesive looks between logos and letterheads.
• Used Adobe Illustrator and Canva to create images and layouts.

• Checked personal and professional activities to remind employer of priority tasks and deadlines.
• Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Booked flights, hotel accommodations and ground transportation for smooth business travel.
• Completed basic administrative work and managed household accounts.

• Used editing and graphic design tools to create content and visuals for social channels.
• Created social media strategies to increase sales and across multiple platforms.
• Provided timely and accurate delivery of client communications.
• Exhibited deep knowledge of products, establishing trust and respect.
• Collaborated with sales and other internal partners to provide accurate and effective implementations.
• Conducted root cause analysis to solve high-impact or repetitive issues.
• Built and maintained corporate image, brand and identity.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Practiced advanced foreign-language abilities to support customers' needs.
• Maintained and tracked accurate data using CRM and various computer systems.
• Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
• Updated databases with new and modified customer data.