Lisia Maris Hensel
BLUMENAU,SC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Eager to contribute to team success and further develop professional skills. Bringing positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
ASSISTANT PROJECT MANAGER
MODSQUAD
01.2024 - Current
- Analyzed weekly attendance statistics report and performance/QA.
- Executed People Management actions: Orientation, onboarding, removal, conflict mediation, and scheduling
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
MODERATOR /Customer Service Representative
WATTPAD
01.2023 - Current
- Content moderation;
- Coordinated regular team meetings to discuss challenges, successes, and goals for upcoming initiatives within the community.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
EN/PT CHAT MODERATOR
FLO HEALTH
01.2020 - Current
- Content moderation (active and passive);
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Filled reports and invoices;
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
EN/PT CHAT MODERATOR and EN/PT CUSTOMER SUPPORT
MODSQUAD
01.2022 - 12.2023
- Content/chat moderation (active and passive).
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Assisted in maintaining a positive online environment through active moderation.
- Livestream moderation - Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
- Participated in regular team meetings, sharing insights on chat activity patterns to inform policy updates or enhancements.
- Support on T1 tickets/email support;
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Proofread and edited documents for accuracy and grammar.
PRIVATE ENGLISH TEACHER
Self-employeed
01.2016 - 12.2021
- Implemented positive reinforcement techniques, boosting student confidence and motivation for learning.
- Enhanced student comprehension by utilizing diverse teaching methods and strategies tailored to individual learning styles.
- Assessed student progress through regular evaluations, providing detailed feedback on areas of improvement.
- Incorporated real-world examples into lessons to provide context for abstract concepts, leading to increased student engagement.
COURSE FACILITATOR (ONLINE AND IN CLASS)
ZIRKUA Engenharia de Inspirações
01.2019 - 12.2020
- Helped on planning and executing activities;
- Contributed to program accreditation efforts by maintaining high standards of instruction and assessment throughout the semester.
- Facilitated group projects that encouraged collaboration among classmates.
- Promoted a positive learning environment through clear communication and strong rapport with students.
- Adapted teaching methods to accommodate diverse learning styles, catering to individual needs for optimal results.
EDUCATIONAL COORDINATOR AND TEACHER
INFLUX ENGLISH SCHOOL
01.2016 - 07.2017
- Completed administrative routine and include data on the school program;
- Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
- Accurately and completely recorded student progress and development in compliance with school policies and standards.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Encouraged and monitored progress of individual students using assessment data to inform future instruction, both in class and with tutor.
- Coordinated successful school-wide events promoting community engagement and fostering positive relationships among students and staff.
- Conducted classroom observations providing constructive feedback to teachers, ultimately improving teaching practices and student success rates.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
PSYCHOLOGIST
CASEP
01.2014 - 06.2015
- Offered Psychotherapeutic assistance to the minor offenders and employees;
- Developed customized treatment plans for the adolescents, addressing their unique psychological needs and goals.
- Facilitated psychoeducational workshops for the adolescents and families, increasing understanding of mental health issues and available resources.
- Established a strong professional network with local healthcare providers, enhancing referral partnerships and improving accessibility to mental health services for the adolescents in need.
- Conducted group and individual counseling sessions for key issues.
- Documented diagnoses, interventions implemented, and outcomes.
- Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
- Enhanced interdisciplinary collaboration with psychiatrists, social workers, and other mental health professionals to ensure comprehensive care for the adolescents.
- Fostered a positive work environment by actively participating in team meetings, offering constructive feedback, and maintaining open lines of communication with colleagues.
- Provided crisis intervention services when necessary, de-escalating situations and connecting individuals with appropriate resources for ongoing support.
- Accompanied adolescents in court proceedings, hearings and arbitrations.
Education
Bachelor of Arts - Psychology
FURB - Regional University of Blumenau
01-2011
Skills
- Project planning
- Quality control
- Reporting and documentation
- Detail-oriented
- Creative thinking
- Analytical thinking
- Teamwork and collaboration
- Adaptability and flexibility
- Data entry
- Decision-making
- Multitasking and organization
- Customer service
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
ASSISTANT PROJECT MANAGER
MODSQUAD
01.2024 - Current
MODERATOR /Customer Service Representative
WATTPAD
01.2023 - Current
EN/PT CHAT MODERATOR and EN/PT CUSTOMER SUPPORT
MODSQUAD
01.2022 - 12.2023
EN/PT CHAT MODERATOR
FLO HEALTH
01.2020 - Current
COURSE FACILITATOR (ONLINE AND IN CLASS)
ZIRKUA Engenharia de Inspirações
01.2019 - 12.2020
EDUCATIONAL COORDINATOR AND TEACHER
INFLUX ENGLISH SCHOOL
01.2016 - 07.2017
PRIVATE ENGLISH TEACHER
Self-employeed
01.2016 - 12.2021
PSYCHOLOGIST
CASEP
01.2014 - 06.2015
Bachelor of Arts - Psychology
FURB - Regional University of Blumenau
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