LISHUANG CHEN
Edmonton,AB
Summary
Talented Assistant Vice President with excellent employee development, customer service and analytics skills coupled with more than 18 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of staff training and performance improvement. My personality was highly recognized to be delightful, self-motivated, and self-discipline.
Overview
18
18
years of professional experience
Work History
Assistant Vice President of Operations
HSBC Electronic Data Processing
08.2006 - 08.2024
- Edited operational procedures and delivered relevant trainings for policy updates to team members.
- Guided and coached team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and orientations of team members.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Developed strong partnerships with internal stakeholders such as product teams to align expectations about product/service offerings that contributed towards organizational success.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
- Implemented new technologies to automate processes, resulting in reduced labor costs, increased efficiency and enhanced customer satisfaction.
Education
Securities Investment And Management
South China Normal University
Guangzhou ChinaSkills
- Operations Management
- Workforce Planning
- Budget Control
- Performance Analysis
- Problem-Solving
- Customer Service
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Excel
Word
PowerPoint
Work Preference
Work Type
Part TimeTimeline
Assistant Vice President of Operations
HSBC Electronic Data Processing
08.2006 - 08.2024
Securities Investment And Management
South China Normal University
Similar Profiles
Arun YadavArun Yadav
Buisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt LtdBuisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt Ltd
Nareshbabu RamamoorthyNareshbabu Ramamoorthy
AVP – Policy & Tech Implementation Lead at HSBC Electronic Data Processing India Pvt LtdAVP – Policy & Tech Implementation Lead at HSBC Electronic Data Processing India Pvt Ltd
Priyanka ThakurPriyanka Thakur
Payment Processor at HSBC Electronic Data ProcessingPayment Processor at HSBC Electronic Data Processing
Yin Shuang LiewYin Shuang Liew
Senior Fraud Analyst at HSBC Electronic Data ProcessingSenior Fraud Analyst at HSBC Electronic Data Processing
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon