Lishav Ohri
Kingston,Canada
Summary
Business Analytics Graduate with strong skills in Marketing Analysis, Business Intelligence, and Data Visualization. Over 5 years of experience in business operations and retail management, leveraging PL/SQL and Excel to enhance operational efficiency and drive sales growth. Proven ability to deliver actionable insights through effective communication and collaboration. Recognized for leadership in customer satisfaction and process optimization, with a track record of training teams to achieve measurable performance improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Quesada Burritos & Tacos
01.2024 - Current
- Spearheaded labor scheduling by analyzing sales patterns and staffing requirements, reducing labor costs by 5-10% while maintaining customer experience.
- Optimized inventory management by tracking sales velocity and waste metrics, achieving 15% reduction in food spoilage and enhancing profitability.
- Trained and mentored a team of 8 staff members, focusing on efficient customer flow and upselling techniques, contributing to increased average transaction size.
Sales And Service Specialist
Cogeco Inc.
Kingston, Canada
09.2023 - 04.2024
- Ensured accuracy and integrity of customer data within CRM system, enhancing data reliability for decision-making.
- Analyzed root causes of recurring billing disputes, troubleshooting issues and proposing solutions that minimized customer service callbacks.
Administrative Clerk
Patel Accounting and Taxation
01.2023 - 01.2024
- Ensured integrity of client records by accurately inputting and updating high-volume sensitive information in firm's document management software, achieving zero-error data control.
- Streamlined client intake process by compiling and organizing pre-tax documentation, saving valuable time for administrative and accounting staff.
- Acted as primary point of contact for client inquiries on documentation status, appointments, and billing, managing client expectations effectively.
Cashier
Shoppers Drug Mart
Kingston, Ontario
12.2021 - 11.2022
- Optimized checkout processes to enhance transaction efficiency.
- Maintained effective collaboration with team members for streamlined operations.
Education
Graduate Certificate - Business Analytics
St. Lawrence College
Kingston, ON12.2021
Bachelor's degree - Business/Commerce Hons. (Accounts & Finance)
Panjab University
Chandigarh01.2019
Skills
- Operational Excellence
- Inventory Management
- Data Entry
- B2B sales and customer service
- General ledger maintenance
- Paperwork reviewing
Certification
- SQL and PL/SQL
- R Programming
- CMO Foundations: Measuring Marketing Effectiveness (ROI)
- Certificate for Python for Data Science
- Data Analysis Using Excel
Timeline
Store Manager
Quesada Burritos & Tacos
01.2024 - Current
Sales And Service Specialist
Cogeco Inc.
09.2023 - 04.2024
Administrative Clerk
Patel Accounting and Taxation
01.2023 - 01.2024
Cashier
Shoppers Drug Mart
12.2021 - 11.2022
Graduate Certificate - Business Analytics
St. Lawrence College
Bachelor's degree - Business/Commerce Hons. (Accounts & Finance)
Panjab University