Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Lisha Gilbert

Fredericton,NB

Summary

Proactive and detail-oriented professional with a proven track record at JP Morgan Chase & Co., excelling in document management and data accuracy. Skilled in Salesforce and team collaboration, I significantly enhanced process efficiency. Demonstrated expertise in customer service and problem-solving, ensuring operational excellence and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
08.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Sales and Promotions of the Walmart rewards card.

Order Management and Reporting Associate

Iron Mountain Services Private Limited
01.2020 - 06.2023
  • Processing customers' daily requests with Salesforce.
  • Processing bulk orders within the cut-off time.
  • Ensuring accuracy of 100 percent and 24-hour TAT.
  • Creating credit memos.
  • Preparing ad-hoc reports using real-time performance within SLA.

Document Specialist 1

JP Morgan Chase & Co.
07.2018 - 09.2019
  • Document Management – Court orders.
  • Data Entry – Accurately input and update data into the systems.
  • Quality Control – Conduct regular audit

Education

Administrative Professional Program -

New Brunswick Community College
Fredericton, NB
05-2025

Project Management -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
04-2024

Master of Commerce -

University of Mysore
India
01-2018

Bachelor of Commerce -

Mohanlal Sukhadia University
India
01-2016

Skills

    1 Cash Handling

    2 Point-of-Scale “(POS) Systems

    3 Teamwork

    4 Attention to Detail

    5 Salesforce, Citrix, SAP, SSRS, Advanced Excel

    6 Customer service

    7 Inventory Management

    8 Workforce

    9 Time Management

    10 Problem-Solving

    11 Quick Learner

Accomplishments

  • Customer Service Excellence – 5 Positive feedback from the customer
  • Loss Prevention Record
  • Played a key role in training new employees
  • Awarded for being the fastest order completed
  • Awarded for being the youngest trainer
  • Awarded for 100% quality for a year in 2018
  • Awarded for presenting 09 innovative ideas for the year 2019
  • 5 Key Recognition and Global Scorecard
  • Team leader for a project

Languages

French
Elementary

Certification

  • ServSafe Food Handler's Certification
  • PMI Agile Certifies Practitioner (PMI-ACP)
  • How to be More Inclusive
  • Business and Sustainability
  • Conducting a SWOT Analysis
  • Google Cloud Foundations
  • Project Management Foundations: Integration
  • Project Management Foundations: Small Projects
  • Understanding Business
  • Verified International Academic Qualifications
  • Efficient Time Management
  • AML Essentials: Anti Money Laundering, KYC and Compliance
  • The Complete Digital Marketing Course
  • The Ultimate Guide to Money Laundering and AML Compliance

Timeline

Cashier

Walmart
08.2024 - Current

Order Management and Reporting Associate

Iron Mountain Services Private Limited
01.2020 - 06.2023

Document Specialist 1

JP Morgan Chase & Co.
07.2018 - 09.2019

Administrative Professional Program -

New Brunswick Community College

Project Management -

Conestoga College Institute of Technology And Advanced Learning

Master of Commerce -

University of Mysore

Bachelor of Commerce -

Mohanlal Sukhadia University

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Lisha Gilbert