Lisha Bhardwaj
Winnipeg,MB
Summary
Personable and positive individual with excellent communication and problem-solving skills. Possesses strong product knowledge and adept at using CRM software to manage customer relationships. Aims to drive customer satisfaction and sales growth through exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aspira Villa Da Vici Retirement Living
06.2023 - 08.2024
- Provide excellent service to assigned accounts and create and maintain goodwill with all customers.
- Cultivated strong relationships with clients to understand their needs, resulting in increased customer satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Fresco
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
Tim Hortons
12.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Northern College Of Technology At Pures Campus
Toronto, ON09-2024
Bachelor of Science -
Panjab University
Chandigarh07-2020
Skills
- Effective team collaboration
- Prioritization and scheduling expertise
- Analytical problem-solving
- Strong capability in managing multiple tasks
- Excellent communication skills
- Work ethic and integrity
- Empathetic listening
Effective cash management practices
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
Aspira Villa Da Vici Retirement Living
06.2023 - 08.2024
Cashier
Fresco
03.2023 - 06.2023
Crew Member
Tim Hortons
12.2022 - 03.2023
High School Diploma -
Northern College Of Technology At Pures Campus
Bachelor of Science -
Panjab University
Similar Profiles
Jhoann ContaoeJhoann Contaoe
Personal Support Worker at Aspira Villa Da Vinci Retirement LivingPersonal Support Worker at Aspira Villa Da Vinci Retirement Living
Rajeshkummar MakwanaRajeshkummar Makwana
Personal Support Worker at Placement training at Aspira Villa Da Vinci Retirement Living, Woodbridge, ON L4L 9N2Personal Support Worker at Placement training at Aspira Villa Da Vinci Retirement Living, Woodbridge, ON L4L 9N2
Kanisha CodringtonKanisha Codrington
PSW at Aspira Villa Da Vinci Retirement HomePSW at Aspira Villa Da Vinci Retirement Home