Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisette Yav

Toronto,ON

Summary

A hard-working and Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

OSSD (Ontario Secondary Diploma)

Yorkdale YLAC
09.2022 - 06.2023
  • Conducted foreign language exams to determine fluency and comprehension.
  • Completed performance reviews and remained up-to-date on required certifications and continuing education credits.
  • Followed and adhered to rules and regulations concerning education of foreign students.
  • Increase sales by 10%

Customer Service Representative

Vodacom
09.2016 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed over 50 customer calls per day.

Customer Service Supervisor

Bakaly
06.2012 - 11.2015
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Completed monthly payroll for 9 employees

Education

High School Diploma -

YlC Yorkdale
Toronto, ON
06.2023

Associate of Arts - Fashion Designer

ISAM College
Republic Democratic Of Congo
09.2008

Skills

  • Production Schedule
  • Staff Training
  • Retail Sales Customer Service
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Freight Operations
  • Customer Relations

Languages

French
Native or Bilingual
English
Full Professional
Swahili
Native or Bilingual

Timeline

OSSD (Ontario Secondary Diploma)

Yorkdale YLAC
09.2022 - 06.2023

Customer Service Representative

Vodacom
09.2016 - 04.2021

Customer Service Supervisor

Bakaly
06.2012 - 11.2015

High School Diploma -

YlC Yorkdale

Associate of Arts - Fashion Designer

ISAM College

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Lisette Yav