Overview
Work History
Timeline
References
Generic

Lisette Leal

Gatineau,QC

Overview

2
2
years of professional experience

Work History

Pay Administrator

PSPC
Ottawa, ON
09.2022 - Current
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Provided general administrative support to staff members.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Designed forms and templates to streamline workflow processes within the organization.
  • Responded promptly to customer complaints in a professional manner.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Improved office organization by developing filing system and customer database protocols.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified needs of customers promptly and efficiently.

Timeline

Pay Administrator

PSPC
09.2022 - Current

References

Luc Limoges ( manager)

Luc.Limoges@tpsgc-pwgsc.gc.ca

Annie Therriault (Director)

Annie.Therriault@tpsgc-pwgsc.gc.ca

Nicole Grant (Colleague)

Nicole.Grant@tpsgc-pwgsc.gc.ca

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Lisette Leal