Lisette Leal

PSPC

Ottawa, ON

09.2022 - Current

Answered incoming calls and responded to customer inquiries.
Assisted in the development of new administrative systems, procedures and policies.
Provided general administrative support to staff members.
Performed data entry tasks into computer databases from paper documents.
Monitored emails, sorted mail and distributed correspondence accordingly.
Designed forms and templates to streamline workflow processes within the organization.
Responded promptly to customer complaints in a professional manner.
Answered telephones to take messages or redirect calls to appropriate colleagues.
Improved office organization by developing filing system and customer database protocols.
Followed up with customer accounts to resolve unpaid or past due accounts.
Researched and developed administrative policies, procedures and guidelines to facilitate operations.
Maintained positive working relationship with fellow staff and management.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Identified needs of customers promptly and efficiently.