Lisette Leal
Gatineau,QC
Overview
2
2
years of professional experience
Work History
Pay Administrator
PSPC
Ottawa, ON
09.2022 - Current
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Designed forms and templates to streamline workflow processes within the organization.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
Timeline
Pay Administrator
PSPC
09.2022 - Current
References
Luc Limoges ( manager)
Luc.Limoges@tpsgc-pwgsc.gc.ca
Annie Therriault (Director)
Annie.Therriault@tpsgc-pwgsc.gc.ca
Nicole Grant (Colleague)
Nicole.Grant@tpsgc-pwgsc.gc.ca