LISETTE KASEBA
Edmonton,Canada
Summary
Excellent verbal and writing skills Extensive background in customer service Strong ability to multi-task in a fast-paced environment. Advanced knowledge and proficiency in MS Word, Excel, Outlook, and Power Point Computer skills
Overview
11
11
years of professional experience
Work History
Manufacturing - Team Lead/ Waterspider
WIKA Instruments Ltd
Lawrenceville, GA
05.2018 - 05.2022
- Check work center capacity to know what jobs are due that day
- Check Kanban levels for all assigned cells
- At shift start I make sure cells are setup with correct parts
- Before 4:00pm I order all needed Kanban items
- Stock lines with any needed items so workers do not have to leave their work area
- Enter daily production numbers into the SQDC from the day before
- Waterspider job duties throughout the work day
- 2.1 Based on the need put in, scrap request or return parts
- 2.2 Print work orders for all cells
- 2.3 Alert Supervisor of any line issues
- 2.4 Alert Supervisor of all maintenance issues
- 2.5 Stack all closed jobs on the correct roller shelving rack
- 2.6 Check first piece and last piece on every order to make sure BOM is being followed.
- Train anyone who needs training
Customer Service Representative
InComm
Norcross, GA
02.2016 - 04.2018
- Answer inbound customer service phone inquiries related to InComm financial service cards
- Answer inbound calls in timely manner in accordance with company's goals for call intake
- Provide timely, accurate and courteous responses to the customers concerns or questions
- Perform Cardholder Customer Service functions and pin redemption for customers having issues
- Follow escalation events procedures in accordance with Financial Services Manual.
Intern
Juvenile Court of Gwinnett County
Lawrenceville, GA
05.2016 - 08.2017
- Creating and maintaining records on all youth per department
- Assisting Probationer Officer in Administrative matters
- Providing support to at-risk youth and motivating them to comply with the court's conditions
- Attending weekly court hearings and assisting the judge with record keeping
- Translating for youths and their parents
- Collaborating directly with local and state law enforcement
Warehouse Associate
Chico's Warehouse
Lawrenceville, GA
10.2011 - 01.2016
- Packaged and processed 30 boxes daily
- Restocked materials as required and assisted in preparing inventory
- Organized space and ensured cleanliness of the warehouse
- Enforced safety procedures during warehouse operations
- Maintained the warehouse data system of goods
- Inspected goods for damages and defects
- Resolved common discrepancy and common issues daily
- Delivered orders to real time customers.
Education
Associate Degree - Criminal Justice
Gwinnett Tech College
Lawrenceville, GACertificate - Health Care Aide
Stratford Career Institute
08.2021
High School Diploma -
Loganville High School
Georgia 05.2009
Skills
- Customer service skills
- Computer skills
- Leadership skills
- Problem-solving
- Emotional intelligence
- Organizational skills
- Communication skills
Languages
English
Native or Bilingual
Timeline
Manufacturing - Team Lead/ Waterspider
WIKA Instruments Ltd
05.2018 - 05.2022
Intern
Juvenile Court of Gwinnett County
05.2016 - 08.2017
Customer Service Representative
InComm
02.2016 - 04.2018
Warehouse Associate
Chico's Warehouse
10.2011 - 01.2016
Associate Degree - Criminal Justice
Gwinnett Tech College
Certificate - Health Care Aide
Stratford Career Institute
High School Diploma -
Loganville High School