Lisette Hernandez
Encino
Summary
Detail-oriented and reliable professional with leadership experience in high-volume environments. Skilled in administrative support, customer relations, and team coordination, with strong organizational and communication abilities. Proficient in Google Workspace and Microsoft Excel, with experience handling records, scheduling, and daily operations. Bilingual in English and Spanish, with the ability to multitask and maintain accuracy in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Assistant Manager - Shift Leader
Dunkin Donuts
08.2022 - Current
- Supervise daily operations in a high-volume environment serving 300+ customers per shift
- Manage cash handling, daily reports, and shift documentation with accuracy
- Train and onboard 10+ employees on systems, procedures, and service standards
- Coordinate shift coverage and assist with scheduling to maintain smooth operations
- Resolve customer issues efficiently while maintaining professionalism
- Maintain organized records and ensure compliance with company procedures
Cashier - Customer Service Associate
TJ Maxx
10.2023 - 01.2024
- Process transactions accurately while maintaining a positive customer experience
- Promote store programs and memberships to increase customer engagement
- Maintain store cleanliness and assist with merchandise recovery
- Work efficiently in a fast-paced retail environment
Server Assistant
JOEY Woodland Hills
06.2022 - 02.2022
- Supported servers to ensure smooth and efficient dining service
- Maintained cleanliness and organization of dining areas
- Communicated effectively with team members to enhance guest experience
- Cleared and reset tables quickly to maximize table turnover
Education
High School Diploma -
Granada Hills Charter High School
06.2021
Bachelors Degree - Communications with minor in Business Management
CSUN
03.2026
Associates Degree(s) - Communications & Arts and sciences
Santa Monica College
11.2025
Skills
- Google Workspace (Docs, Sheets) & Microsoft Excel
- Data Entry & Document Organization
- Record Keeping & Filing
- Scheduling & Time Management
- Familiarity with spreadsheets for tracking data and reports
- Customer Relations & Service
- Professional Communication (Phone & Email)
- Multitasking in Fast-Paced Environments
- Attention to Detail & Accuracy
- Team Leadership & Employee Training (10 employees)
Timeline
Cashier - Customer Service Associate
TJ Maxx
10.2023 - 01.2024
Assistant Manager - Shift Leader
Dunkin Donuts
08.2022 - Current
Server Assistant
JOEY Woodland Hills
06.2022 - 02.2022
Bachelors Degree - Communications with minor in Business Management
CSUN
Associates Degree(s) - Communications & Arts and sciences
Santa Monica College
High School Diploma -
Granada Hills Charter High School