Lisette Hernandez
3357 Buffalo Rd Perris
Summary
Dependable and organized professional with front-office experience in a pediatric medical clinic. Skilled in clerical support, scheduling, record keeping, customer service, and working respectfully with children, families, and staff. Strong communicator with a positive attitude, seeking an Office Assistant, Office Clerk, or Health Clerk role to support daily school operations and student services.
Overview
2024
2024
years of professional experience
2018
2018
years of post-secondary education
Work History
Medical Assistant/Receptionist
Inscriptions Children’s Clinic
Lake Elsinore
08.2021 - 10.2023
- Assisted in patient check-in and appointment scheduling at a children's clinic.
- Managed patient records and maintained confidentiality in data handling.
- Coordinated communication between healthcare providers and families effectively.
- Managed appointment scheduling and confirmed patient visits efficiently.
- Handled patient check-in and check-out processes accurately.
- Educated patients on clinic policies, procedures, and health services available.
- Processed insurance claims and verified patient coverage details promptly.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Front Desk Receptionist
Inscriptions Children’s Clinic
Lake Elsinore
08.2021 - 10.2023
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained accurate patient records in electronic system.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Volunteer
Saint James Church
Perris
- Assisted in organizing community outreach programs for local families.
- Facilitated weekly food drives to support those in need.
- Coordinated volunteer schedules for church events and activities.
- Maintained clean and welcoming environments during church services and gatherings.
Education
Perris Highschool
Perris, CASome College (No Degree) - Medical Assistant
Northwest College
Perris, CASkills
- Experience interacting respectfully with children and families
- Able to follow procedures and maintain confidentiality
- Reliable, punctual, and eager to contribute to student success
- Comfortable handling busy front office tasks and schedules
- Certified in CPR
- Customer service & communication
- Teamwork & professionalism
- Organization & multitasking
- Cleaning & sanitizing shared spaces
Timeline
Medical Assistant/Receptionist
Inscriptions Children’s Clinic
08.2021 - 10.2023
Front Desk Receptionist
Inscriptions Children’s Clinic
08.2021 - 10.2023
Volunteer
Saint James Church
Perris Highschool
Some College (No Degree) - Medical Assistant
Northwest College