Liseth Ramirez

Trained and mentored new CRRs in Funnel and Yardi to enhance team capabilities.

Oversaw compliance across 12 properties, ensuring adherence to high-quality standards.

Assisted with escalations, promptly resolving health-related issues and leaks.

Conducted audits on parking facilities to verify regulatory compliance.

Supported operations during supervisor absence, maintaining workflow continuity.

Acted as primary contact for escalations, achieving resolutions at first point of contact.

Provided assistance with DQS to streamline processes.

• Ensured cleanliness of property met established standards across 800 units.
• Demonstrated excellent communication and organizational skills in all interactions.
• Inspected and diagnosed issues within 800 units, assisting supervisor when necessary.

Managed team members to optimize workflow and enhance operational efficiency.

Executed catering and café sales strategies to drive revenue growth.

Monitored financial transactions and ensured safe cash management practices.

Prepared workspace for lunch rush, ensuring all items were ready and available.

Delivered exceptional customer service, prioritizing customer satisfaction in café operations.

Maintained cleanliness of work environment to uphold health standards and improve service quality.

Processed orders and delivered food to tables and local businesses.

Provided exceptional hospitality to enhance guest experiences.

Executed closing procedures, including cleaning restaurant and settling cashier.