Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Liseth Burke

Edmonton,Canada

Summary

Proven leader in retail management, notably with SportChek, where I spearheaded a team to surpass sales goals through expert relationship development and strategic store management. Excelled in employee coaching, enhancing team performance by over 95%, and demonstrated exceptional brand management and organizational skills. Passionate about fostering client relations and driving business success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Tesla Advisor

Tesla
Edmonton, Alberta
07.2024 - Current
  • Educated customers about sales processes, warranty requirements and service standards.
  • Organized test drives for prospective buyers at various locations around town when requested.
  • Greeted customers and provided product information.
  • Provided follow-up customer service after a car sale was completed.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Consistently exceeded quotas by pursuing and closing sales.

Store General Manager

SportChek
St.Albert/ Spruce Grove/ Edmonton
07.2017 - Current
  • Responsible and accountable for overall performance and profitability of a 10 million+ store
  • Directly manage store leadership including setting clear expectations and holding the team self accountable for results
  • Combine deep industry knowledge, business acumen and interpersonal skills to keep managed stores profitable
  • Coach and train and develop managers on best practices in retail management and customer experience
  • Responsible for meeting and exceeding company sales, credit, conversion, and quality goals
  • Followed and ensure compliance of all corporate LP, cash, and Audit and OH&S policy and procedures
  • Responsible for meeting established service level agreements for in-store services and order fulfillment
  • Promote company programs like Triangle loyalty, private label products and other seasonal promotions
  • Demonstrate and follow up on execute company visual compliance standards, store maintenance and pricing standards
  • Oversee preparation for annual inventories
  • Create and/or monitor the creation of efficient store weekly scheduling for both sales and support functions

Store Manager

Payless Shoe Source
Lloydminster, Alberta
10.2013 - 04.2017
  • Recruiting, training and managing staff to enforce store values and fuel company growth
  • Ensuring and accurate brand image, maintaining visual merchandising standards maximizing product rotation, and conducting regular inventories
  • Responsible for executing customer focused strategies and programs
  • Educate management and sales associates on how to sell, market, and activate the clients product and services
  • Implementing controls designed to reduce overall shrinkage levels to less than 2%
  • Maintaining high evaluation scores to audits, quality control, and mystery shops above 95%
  • Work with District Manager to identify and develop select strong performers with potential for growth along the corporate ladder
  • Managed opening and closing procedures and recommended changes to Store Manager on ways enhance efficiency of daily activities

Store Manager

Boathouse
Sarnia, Ontario
08.2011 - 08.2013
  • Manage day to day operations of the business and provide mentoring opportunities with the assistant manager
  • Select, train, develop, and manage job performance of store employees, with assistance of the other management personal
  • Build talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Supervise, directs and develops Merchandise Assistant Manager and Operations Manager
  • Manage all aspects of performance and development of the store management to encourage professional growth
  • Maximize team and individual performance through consistent coaching and feedback using performance management processes

Education

High School Diploma -

St. Clair Secondary School

Skills

  • Relationship Development Skills
  • Store Management
  • Client Relations Expertise
  • Employee Development Coaching
  • Office Administration Skills
  • Detail-Oriented Data Management
  • Brand Management
  • Advanced Organizational Abilities
  • Driven Individual
  • Optimized Workforce Rostering
  • Proficient in Conflict Mediation
  • Strong Commitment

References

References Upon Request

Certification

  • AMVIC
  • FIRST AID
  • PRO SERVE

Timeline

Tesla Advisor

Tesla
07.2024 - Current

Store General Manager

SportChek
07.2017 - Current

Store Manager

Payless Shoe Source
10.2013 - 04.2017

Store Manager

Boathouse
08.2011 - 08.2013

High School Diploma -

St. Clair Secondary School

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Liseth Burke