Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Nordstrom Marketplace Café
07.2018 - Current
Conduct day-to-day function and coordination, planning, and implementation of standards and safety protocols
Interview, hire, and train staff
Coordinated special events and promotions, drawing in new customers and increasing revenue.
Managed financials through profit and loss budgeting
Fulfilled catering from groups of 5-500 guests for various in-house events
Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Kitchen Manager
California Pizza Kitchen
06.2010 - 07.2018
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Operations Manager
Dermage Medical Spa
07.2009 - 10.2016
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Education
Continued general education -
Norco College
Norco, CA
01.2013
General education -
Orange Coast College
Costa Mesa, CA
01.2005
Skills
Spanish Speaking
Budgeting and Cost Analysis
Flexibility and Multitasking
Interpersonal Skills
Aloha POS
Shift management
Employee scheduling
Staff training and development
Guest relations
Budget administration
Inventory control
POS system
Certification
TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.