Liset Chavarin
Los Angeles
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Los Angeles Center For Ear, Nose, Throat And Allergy
11.2024 - 05.2025
- Responded to patient inquiries, resolving issues efficiently and ensuring high satisfaction levels.
- Managed appointment scheduling and confirmation processes using electronic health record systems.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Educated customers about billing, payment processing and support policies and procedures.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
TTEC
10.2021 - 11.2024
- Delivered exceptional customer support through various channels, ensuring satisfaction and issue resolution.
- Managed high-volume inquiries while maintaining accuracy and efficiency in responses.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to enhance service delivery and improve customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customer with applying and enrolling into a Health Insurance plan.
Education
Certificate of Technical Studies - Office Technician
Maxine Waters Employment Preparation Center
Los Angeles, CA02-2026
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Calheers
- Salesforce
- Data entry
- Customer service
- Call center experience
- Computer proficiency
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Healthcare Customer Service Representative
Los Angeles Center For Ear, Nose, Throat And Allergy
11.2024 - 05.2025
Customer Service Representative
TTEC
10.2021 - 11.2024
Certificate of Technical Studies - Office Technician
Maxine Waters Employment Preparation Center