Liseph Millano
Sunnyvale
Summary
Highly motivated Store Manager with experience in a high visibility store location. Seeking opportunity to gain new professional skills. Goal is to constantly grow mindset and have ability to influence others through collaboration, while sustaining exceptional customer-associate relations and operational excellence.
Overview
5
5
years of professional experience
Work History
Store Manager
Victoria's Secret & PINK
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer issues efficiently to ensure satisfaction.
- Fostered effective team performance through clear communication and constructive feedback.
- Reached significant hiring benchmarks during Holiday performance evaluation in 2023 and 2024 Q4
Customer Experience Manager
Victoria's Secret
11.2022 - 09.2023
- Optimized performance across critical metrics such as ADS, $/FS, and conversion rates.
- Empowered team by maintaining high merchandising standards and driving actionable sales improvements.
- Facilitated effective communication among Sales Leadership Team to align with business objectives.
- Conducted store visits with store manager to identify areas for enhancement.
TAP Store Manager
Victoria's Secret
10.2022 - 11.2022
- Assisted in managing another store during Q4 as temporary general manager.
- Leveraged workforce management strategies to design an efficient leadership schedule.
- Managed weekly and monthly targets to achieve sales goals.
- Facilitated on-boarding training focused on selling strategies.
- Maintained superior visual merchandising standards by leveraging brand strategy.
Assistant Store Manager
Victoria's Secret
08.2021 - 10.2022
- Cultivated repeat business through positive relationship management.
- Directed strategic choices in implementing visual merchandising displays across various brands.
- Supported staff development by fostering continuous engagement with training resources.
- Leveraged advanced sales techniques to drive exceptional results and team success.
Brand Manager
Victoria's Secret
08.2020 - 08.2021
- Coached team consistently for enhanced segment sales performance results.
- Examined insights via metrics, developed visual merchandising strategies, and assessed sales performance by category.
- Utilized digital mapping to execute floor-set planning for all brands.
Education
Foothill College
Los Altos, CAAssociate of Arts - Communications
San Jose State University
San Jose, CA01.2018
Skills
- Leadership
- Team Building
- Decision Making
- Visual Merchandising
- Effective Communication
- Customer Service
- Growth Mindset
- Employee Management
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager
Victoria's Secret & PINK
09.2023 - Current
Customer Experience Manager
Victoria's Secret
11.2022 - 09.2023
TAP Store Manager
Victoria's Secret
10.2022 - 11.2022
Assistant Store Manager
Victoria's Secret
08.2021 - 10.2022
Brand Manager
Victoria's Secret
08.2020 - 08.2021
Foothill College
Associate of Arts - Communications
San Jose State University
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