Lise Lyons
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
45
45
years of professional experience
Work History
House Cleaner
Tallpine Lodges Resort Hotel
05.2016 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Grocery Clerk
Ingolf Inn
04.2012 - 09.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Learned duties for various positions and provided backup at key times.
Manager of Operations
Scotiabank
03.1989 - 07.2010
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Grocery Department Manager
IGA/Sobeys
09.1979 - 07.1988
- Collaborated with store management to optimize overall store performance and meet company goals.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Conducted regular performance evaluations, identifying areas for improvement among staff members and implementing targeted coaching initiatives accordingly.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Dakota Collegiate
Winnipeg, MB06.1977
Skills
Independent
Reliable
Hard Worker
Flexible
Languages
English
Professional Working
French
Limited Working
Timeline
House Cleaner
Tallpine Lodges Resort Hotel
05.2016 - Current
Grocery Clerk
Ingolf Inn
04.2012 - 09.2021
Manager of Operations
Scotiabank
03.1989 - 07.2010
Grocery Department Manager
IGA/Sobeys
09.1979 - 07.1988
High School Diploma -
Dakota Collegiate
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