Dedicated Administrative Assistant with over 40 years of experience in the health care field. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
23
years of professional experience
Work History
Community Addiction and Mental Health Secretary
Cornwall Community Hospital
850 McConnell Avenue, Cornwall, ON K6H 4M3
10.2016 - 08.2021
Ordering of supplies for all departments (9) in the CAMHC building; (receiving, unpacking, delivering); maintaining PPE during COVID; Managing/ordering nicotine replacement supplies
Managing/maintaining program vehicles (7)
Reception duties daily
Assisting staff/managers/directors/ building maintenance/contractors throughout the day
Processing invoices for all departments; petty cash (processing receipts, and reconciliation for all department
Booking conference rooms in our building for staff/managers
Sorting and distributing mail
Handling of sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
Entered data into system and updated customer contacts with information to keep records current
Maintained electronic filing systems and categorized documents
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Program Assistant
Cornwall Community Hospital
840 McConnell Avenue, Cornwall ON K6H 5S5
08.1998 - 10.2016
Sorted, opened, and delivered mail
Answered, triaged all incoming and outgoing calls while recording accurate messages for distribution to office staff.
Managing/maintaining program vehicles (8)
Ordering of departmental supplies (receiving; unpacking, delivering)
Attending and participating in client activities (picnics, Christmas meals; Halloween etc)
Established rapport with clients/staff through exceptional service practices, fostering ongoing relationships built on trust and respect
Managed Petty cash receipts and reconciliations
Provided administrative support to staff/manager, streamlining daily operations through efficient task prioritization and delegation skills
Maintained up-to-date knowledge of the electronic Client Records Management System (CRMS Level I & II Certification)
Attended many workshops and conferences
(Lean White Belt ; Provincial ACT Conference;
Administrative Assistant Conference; Ontario Common
Assessment of Need (OCAN) Certificate; Indigenous
Cultural Awareness Workshop
Education
Graduate Certificate - Secretarial Science Medical Program
St Lawrence College of Applies Arts And Technology
Cornwall, ON
06.1981
Skills
Excellent Client Service
Verbal and written communication
Office Administration
Highly Organized
Detail-oriented
French speaking
Highly respectful to maintaining confidentiality
Over 40 years working in the health care field
Languages
French
Full Professional
Timeline
Community Addiction and Mental Health Secretary
Cornwall Community Hospital
10.2016 - 08.2021
Program Assistant
Cornwall Community Hospital
08.1998 - 10.2016
Graduate Certificate - Secretarial Science Medical Program
St Lawrence College of Applies Arts And Technology
Community Support Worker-Mental Health & Addiction at Ngati Maniapoto Marae PACT Trust & Kokiri TrustCommunity Support Worker-Mental Health & Addiction at Ngati Maniapoto Marae PACT Trust & Kokiri Trust
Manager, Community Addiction and Mental Health Services at Cornwall Community HospitalManager, Community Addiction and Mental Health Services at Cornwall Community Hospital