LISBETH CASTRO
Garden Grove
Summary
Accomplished Sr. Associate Sales Coordinator at AT&T, adept in administrative support and operational efficiency, while guiding a team of 13 to surpass sales targets. Demonstrates exceptional organizational skills, customer service, and employee relations, achieving 100% audit scores in 2020, 2021 and 2023 (>90% in all other years). Proficient in policy implementation and team leadership, ensuring optimal performance and compliance.
Overview
12
12
years of professional experience
Work History
Sr. Associate Sales Coordinator
AT&T
08.2021 - Current
- Support, coach, and hold a staff of 13 sales representatives accountable to meet and exceed sales and operational targets
- Dispatch work orders to sales representatives throughout Orange County in accordance with their strengths
- Coordination of processing, recording, and filing documents, ensuring compliance with administrative procedures
- Champion the development and implementation of market policies and procedures such as inventory management, payment processing, KOI, P&L, and sales excellence
- Handle complex customer relations concerns, acting as a point of contact for resolving escalated matters
- Coordinate data input for computer systems related to special projects, ensuring accuracy and timeliness
- Lead and coordinate the work of sales executives, providing guidance and oversight sales processes
- Maintain and update schedules and calendars for staff, ensuring efficient workflow and customer sales dispatches
- Pass yearly audit compliance
Sales Support Specialist
AT&T
10.2013 - 08.2021
- Assist customers with sales needs such as inventory, sales needs, and customer service
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to senior leadership
- Support, coach, hold account to a staff of 14 sales representatives to the expected sales and operational processes
- Meet yearly audit compliance involving; inventory management, cash handing, sales records, storefront display, safety and security with a passing score of 80% or higher (100% compliance in 2020 & 2021, passed all over years with 87% or above)
Education
High School Diploma -
Estancia High School
Costa Mesa, CA06.2008
Santa Ana College
Santa Ana, CASkills
- Training and Mentoring
- Office Administration
- Performance Monitoring
- Team Leadership
- Data Analytics
- Schedule Management
- Money Handling
- Inventory Control
- Customer Service
- Time Management
- Relationship Building
- Data Entry
LANGUAGES
English
Spanish
Timeline
Sr. Associate Sales Coordinator
AT&T
08.2021 - Current
Sales Support Specialist
AT&T
10.2013 - 08.2021
High School Diploma -
Estancia High School
Santa Ana College