Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Lisanne Nausner

Summary

Looking to spend my second winter in Rossland, having fallen in love with the town, the community and the mountain last season. With a strong background in customer service, including 7+ years in the hospitality industry, I immensely enjoyed working within the Guest Services department at the Josie Hotel, under the wonderful Robin Hethey and am hoping to once again greet and serve the locals and visitors to the unique RED mountain in some capacity this winter.

Overview

8
8
years of professional experience

Work History

Tree Planter

Coast Range Contracting Ltd.
03.2024 - 07.2024

Completed spring and summer tree planting contracts out of Quesnel and Mackenzie, BC. Also worked as a crew driver throughout both contracts.

Guest Services Associate

The Josie Hotel
11.2023 - 03.2024

Greeted guests upon arrival, offered assistance with luggage, valet and ski concierge services and answered questions to build rapport and retention.

Volunteer

Workaway
06.2023 - 09.2023

Partook in several Workaway exchanges since being in Canada, with work ranging from gardening and land maintenance to child care and cooking.

Waitress / Host

NENI Amsterdam
12.2022 - 06.2023

Waitress and host at a large, high-end restaurant, welcoming and serving an average of 200 guests a night. Nominated Employee of The Month in March 2023.

Email Copywriter / Strategist

Self-employed
06.2020 - 01.2023

Freelance copywriter for marketing agencies and entrepreneurs, helping them improve their email marketing efforts. My work included client outreach, audience research, email optimisation and copywriting.

Waitress / Assistant Manager

The Avocado Show
08.2020 - 08.2021

Started as a waitress and bartender and was later trained for the assistant manager position where I oversaw the whole restaurant, dealing with deliveries, complaints, invoices and more.

English Teacher

Let's Talk Cultural Association
04.2019 - 03.2020

I worked at an English language school in Italy as an assistant teacher, planning lessons and providing engaging and educational teaching to young learners aged 3-18.

Operations Team Leader

Edinburgh University Students' Association
06.2016 - 09.2018

My department played a crucial role in the running of the University's student buildings, providing security duties, the safe set up of events and ensuring a welcoming atmosphere for all visitors. During the summer, I was responsible for 12 team members at a large and busy Edinburgh Fringe events location.

Education

Master of Arts - European Studies (Identity & Integration)

University of Amsterdam
07.2022

Bachelor of Arts - Ancient History

The University of Edinburgh
07.2018

Skills

    Hospitality

    Customer Service

    Team Leadership

    Event Management

    Teaching

    Complaint Resolution

    Process Optimization

    Interpersonal Communication

Personal Information

Date of Birth: 08/05/1996

Languages

English
Native or Bilingual
German
Native or Bilingual

Timeline

Tree Planter

Coast Range Contracting Ltd.
03.2024 - 07.2024

Guest Services Associate

The Josie Hotel
11.2023 - 03.2024

Volunteer

Workaway
06.2023 - 09.2023

Waitress / Host

NENI Amsterdam
12.2022 - 06.2023

Waitress / Assistant Manager

The Avocado Show
08.2020 - 08.2021

Email Copywriter / Strategist

Self-employed
06.2020 - 01.2023

English Teacher

Let's Talk Cultural Association
04.2019 - 03.2020

Operations Team Leader

Edinburgh University Students' Association
06.2016 - 09.2018

Master of Arts - European Studies (Identity & Integration)

University of Amsterdam

Bachelor of Arts - Ancient History

The University of Edinburgh
Lisanne Nausner