Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Lisanne Lafleur

Timmins,ON

Summary

Passionate, forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

31
31
years of professional experience

Work History

Supervisor of Operations

Cedar Meadows Resort & Spa
01.2000 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Sales Associate Specialist, Landscape Designer

Lafleur Gardens Ltd.
03.1993 - 04.2020
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Esthetics And Nail Care Technology

College Boreal
Greater Sudbury, ON
06.2008

Horticulturist, Landscape Designer, Business Mgmt.

Algonquin College
Ottawa, ON
06.2000

High School Diploma -

Ecole Secondaire Theriault
Timmins, ON
06.1996

Skills

  • Departmental Operations
  • Quality Standards
  • Business Operations
  • Overseeing Employees
  • Waste Management and Reduction
  • Business Leadership
  • Improve Performance
  • Superior Customer Service
  • Recycling and Conservation

Accomplishments

  • Supervised team of 35 staff members.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

French
Native or Bilingual
English
Native or Bilingual

Affiliations

Cedar Meadows Resort and Spa

Timeline

Supervisor of Operations

Cedar Meadows Resort & Spa
01.2000 - Current

Sales Associate Specialist, Landscape Designer

Lafleur Gardens Ltd.
03.1993 - 04.2020

Esthetics And Nail Care Technology

College Boreal

Horticulturist, Landscape Designer, Business Mgmt.

Algonquin College

High School Diploma -

Ecole Secondaire Theriault

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Lisanne Lafleur