Lisa Marie Nippi
Tisdale,SK
Summary
Proactive Bakery Worker/Cashier and Bartender with extensive experience in food safety, quality assurance, and customer service. Demonstrated success in maintaining organized work environments, enhancing product displays, and efficiently coordinating medical transportation schedules. Strong skills in cash handling, inventory management, and developing positive customer relationships.
Overview
3
3
years of professional experience
Work History
Bakery Worker/Cashier
Swan River Bakery
06.2016 - 08.2017
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Increased sales with effective product promotions and attractive displays.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Measured and mixed ingredients accurately to assist in baking process.
- Inspected goods to establish accurate pricing and labeling.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Bartender
Canora LunnBar
08.2016 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Medical Transportation Coordinator
Kinistin Saulteaux Nation
04.2014 - 05.2016
- Coordinated drivers schedule for medical appointments
- Coordinated medical appointments for Kinistin Membership.
- Resolved membership issues related to medical appointments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Maintaining a record of medical transportation trips and reporting and documenting.
- Ensured timely transportation by closely monitoring appoinments and proactively addressing potential delays.
- Collaborated with cross-functional teams with medical facilities and health centres, ensuring seamless integration of transportation coordination efforts.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Led appointment scheduling and routing with medical transportation drivers, enabling reliable appointment updates with client.
- Built and maintained strong partner relationships for smooth, effective logistics.
- Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
- Met safety and regulatory standards for full operational compliance.
- Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
- Determined most effective mode and routing of appointments to locations and medical and health care facilities.
- Developed strategies to reduce transportation costs and increase operational performance.
- Provided timely transportation of diverse clients to healthcare facilities.
- Enhanced communication between drivers, health care centres, and membership by implementing a centralized information system.
- Developed strong relationships with clients, medical tranportation drivers and fostering partnerships that led to improved service levels and reduced costs.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
- Coordinated schedules and communicated changes to clients and medical transportation drivers.
- Balanced schedule and client demands against team capabilities and available resources to meet performance objectives.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Recommended measures to improve methods, performance and team operation and productivity.
Education
No Degree -
Mount Royal Collegiate
Saskatoon, SK06.1996
Skills
- Packaging products
- Food safety knowledge
- Communication abilities
- Cleaning duties
- Sanitation Procedures
- Food Safety
- Workplace Safety
- Food Preparation
- Work Prioritization
- Flexible Schedule
- Punctual and Reliable
- Team Collaboration
- Quality Assurance
- Cash Handling
- Performance Improvement
- Phone Etiquette
- Supply Ordering
- Stock replenishment
- Cash Management
- Customer Transactions
- Stocking and Shelving
- Ordering Procedures
- Customer inquiries
- Relationship Building
- Friendly and Helpful
- Organization
- Reliable and Responsible
- Creative Thinking
- Adaptable and Flexible
- Team Cooperation
- Flexible Hours
- Honest and Dependable
- Staff Support
Languages
English
Native or Bilingual
Timeline
Bartender
Canora LunnBar
08.2016 - 09.2016
Bakery Worker/Cashier
Swan River Bakery
06.2016 - 08.2017
Medical Transportation Coordinator
Kinistin Saulteaux Nation
04.2014 - 05.2016
No Degree -
Mount Royal Collegiate
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