Summary
Overview
Work History
Education
Skills
References
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

Lisa Marie Duff

Vancouver,BC

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

10
10
years of professional experience

Work History

Store Manager

Claires Accessories
03.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Manager

Claires Accessories
06.2014 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Education

Leaving Certificate - High School Diploma

Ardscoil La Salle
Dublin 5, Ireland
06.2010

Skills

  • Multitasking and Organization
  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Training and mentoring
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising

References

  • Ms Natasha Cobbe, Claires Accessories, Store Manager, (353) 086-8750881
  • Mrs Catherine Morley, Claires Accessories Granville St., Former Store Manager, 778-808-3709

Personal Information

Date of Birth: 07/18/1992

Address: 938 Smithe Street, Vancouver, BC, V6Z 3H8.

Languages

English
Native or Bilingual

Hobbies and Interests

In my spare time, I enjoy a diverse range of activities that keep me active and creatively inspired. Running and walking are integral parts of my routine, providing not only physical fitness but also a refreshing way to clear my mind and appreciate nature. I have a passion for makeup and fashion, allowing me to express my creativity and individuality through various styles and looks. These interests also enhance my appreciation for personal expression and the art of aesthetics. Above all, I cherish spending time with my family, whether it's sharing a meal, participating in outdoor activities, or engaging in meaningful conversations. Together, these hobbies enrich my life, balancing fitness, creativity, and strong family bonds.

Timeline

Store Manager

Claires Accessories
03.2019 - Current

Assistant Manager

Claires Accessories
06.2014 - 01.2019

Leaving Certificate - High School Diploma

Ardscoil La Salle

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Lisa Marie Duff