Lisa LS Fu
Markham
Summary
Aviation enthusiast with extensive airline industry experience, excelling in administrative support within fast-paced, dynamic environments. Skilled in planning, prioritization, and multitasking without sacrificing quality. Recognized for strong problem-solving abilities and customer-focused interpersonal skills. Proven capability to work independently under pressure, meet deadlines, and uphold professionalism, discretion, and diplomacy.
Overview
28
28
years of professional experience
Work History
Sales Manager
Maskology Limited
01.2021 - 06.2023
- Streamlined sales processes by handling incoming inquiries, preparing sales quotations, managing purchase orders, and overseeing invoices through reconciliation, processing, and payments—ensuring accuracy, timely completion, and exceptional client satisfaction.
- Coordinated logistics by arranging deliveries, managing schedules, and collaborating with stakeholders to ensure seamless operations.
- Maintained comprehensive client management systems by creating detailed contact lists, tracking sales progress, and engaging prospects to achieve targets and drive growth.
Senior Purser
Cathay Dragon
03.2001 - 10.2020
- Demonstrated strong interpersonal skills by resolving passenger concerns with active listening and problem-solving, maintaining a customer-focused demeanor to build trust and deliver excellent service under pressure.
- Exhibited excellent communication skills, proven customer orientation, and the ability to work with various client levels by effectively engaging passengers from diverse backgrounds, resolving concerns with empathy and professionalism to ensure satisfaction in dynamic situations.
- Mastered the ability to multi-task under pressure by managing in-flight service, addressing passenger safety, and resolving unexpected issues simultaneously, all without sacrificing quality or attention to detail.
Intergrated Crew Management Officer
Cathay Pacific Airways
01.1995 - 02.2001
- Delivered administrative support in an upper-management capacity by managing complex pilot rosters, coordinating training schedules, and ensuring compliance with Civil Aviation Department (CAD) regulations—demonstrating strong organizational and planning skills.
- Exercised diplomacy, discretion, professional maturity and judgement by handling sensitive scheduling data, resolving conflicts with tact, and maintaining confidentiality in communications with upper management and stakeholders.
- Maintained operational efficiency and regulatory compliance in a dynamic environment by resolving scheduling conflicts, monitoring pilot hours, and prioritizing tasks under pressure to meet strict deadlines with minimal supervision.
Education
Business
Seneca Polytechnic
12-2024
Skills
- Customer Orientation
- Independent Problem-Solving
- Professionalism and Diplomacy
- Cultural Adaptability
- Organizational Skills
- Multitasking Ability
- Pressure Management
- Teamwork and collaboration
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Sales Manager
Maskology Limited
01.2021 - 06.2023
Senior Purser
Cathay Dragon
03.2001 - 10.2020
Intergrated Crew Management Officer
Cathay Pacific Airways
01.1995 - 02.2001
Business
Seneca Polytechnic
Similar Profiles
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
RAKESH JRAKESH J
Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)
Patience AdekunlePatience Adekunle
Home Support Worker at Better Living Health and Community ServicesHome Support Worker at Better Living Health and Community Services
Kirstin LeongKirstin Leong
Office Manager at Dr Emily Liu Plastic SurgeryOffice Manager at Dr Emily Liu Plastic Surgery