Lisa Hanf
Yarmouth,NS
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at CIBC and other leading companies. Excelled in managing client issues and streamlining operations, demonstrating exceptional adaptability and active listening skills. Achieved a balanced cash drawer with 100% accuracy, showcasing meticulous attention to detail and financial acumen.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
CIBC
2017.06 - Current
- Helping client with their everyday banking,paying bills, withdraws, deposits, booking appointments, investigating client issues.
- Have my own cash draw that i balance at the end of each shift.
- I cover the head teller when she is out. Having control over the branch cash and keeping it balanced.
- Receiving and shipping cash out or in.
- Emptying and filling the ATM's weekly.
- Work on estate and POA.
Cashier
Winner
2015.03 - 2016.01
- Operated cash register for cash, returned.
- Worked in the wearhouse, keep inventory, put out stock, worked on the sales floor.
- Balanced the cash registers tills, and safe everyday
Sales Associate
Zellers
2006.06 - 2008.01
- Maintain my department and prepare for sale.
- Stock shelf's as per plan-o-grams.
- Worked in the Jewelry department.
Sales Associate
Shoppers Drug Mart
2005.05 - 2006.10
- Process transactions, sold lotto tickets, maintained the department, stocked the shelfs
Education
High School Diploma -
NSCC
Yarmouth, NS2014-06
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
Timeline
Customer Service Representative
CIBC
2017.06 - Current
Cashier
Winner
2015.03 - 2016.01
Sales Associate
Zellers
2006.06 - 2008.01
Sales Associate
Shoppers Drug Mart
2005.05 - 2006.10
High School Diploma -
NSCC