Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
OperationsManager
LISA FELL

LISA FELL

Human Resources Director
Oshawa,ON

Summary

Human Resources Executive with over 20 years of progressive HR experience and advanced knowledge of employment law, compensation, talent acquisition and learning and development. Trusted advisor with a strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in a multi-cultural environment.

Overview

23
23
years of professional experience

Work History

Director of Human Resources - Canada & Philippines

NTT Business Process Outsourcing
Toronto, ON
01.2023 - Current

• Reports directly to the CEO.
• Trusted advisor to CEO, Directors, Managers and Supervisors
• Manages 17 Human Resources Professionals
• Collaborates with senior leadership to understand the organization's goals and strategy related to all HR functions.
• Plans, leads, develops, coordinates, and implements policies and procedures ensuring compliance.
• Administers or oversees the administration of human resource programs including, but not limited to the following:
o Company HRIS
o Salary reviews and bonus reviews
o Payroll and Benefits
o Disciplinary matters; disputes/mediation and investigations
o Employment Agreements and job descriptions
o Hiring needs
o Performance appraisals, performance development plans, and succession planning
o Talent acquisition, learning and development and communications.
o Recognition and Rewards
o Co-Chair of JHSC
o Leadership Committee member – DE&I
o Coaching

Director of Human Resources Canada & Philippines

Teleperformance Canada
Toronto, ON
01.2021 - 02.2023

• Trusted advisor to C-level, Directors, Managers and Team Leaders
• Member of the Senior Leadership Team
• Led a team of 10 HR Professionals
• Responsible for employment compliance in 8 provinces.
• Responsible for Employee Engagement and implemented programs (Sentiment Survey)
• Managed salary and bonus reviews.
• Oversaw employment agreements and employment law in each province.
• Prepared for audits.
• Interacted regularly with stakeholders globally.
• Managed all employee labour claims (MOL, Human Rights Commission, Occupational Health & Safety and AODA)
• Managed and investigated internal labour claims (sexual harassment) and attended mediation.
• Advised leaders on appropriate employee corrective action.
• Provided recommendations regarding terminations, and severance packages to mitigate risk.
• Authored Policies and Procedures
• Co-Chaired – JHSC

Director of Human Resources - Consultant

Autolux Limited
Pickering, ON
01.2018 - 12.2020

New HR Department start-up

• Established the HR Department structure.
• Sourced and introduced a benefits package for employees.
• Assessed hiring needs.
• Sourced and implemented a HRIS.
• Established onboarding and recruiting procedures (included introducing a written employee agreement).
• Implemented a JHSC (safety plan, regular safety checks and meetings)
• Authored an 80- page Employee Handbook which included all policies and procedures.
• Streamlined payroll process with owner (compensation strategy and a payroll management system)
• Appointed a DE&I team.
• Introduced the first performance appraisals.
• Worked closely with owner to become ISO-9001 certified.

Labour Relations Specialist

Quebecor
Aurora, ON
03.2012 - 01.2018

• Trusted advisor labour relations
• Mediated discussions between employer, employee, and union.
• Completed in-depth investigations.
• Handled Human Rights Claims
• Negotiated a union contract.
• Understood and interpreted the Union Bargaining Agreement as required.

Principal Human Resources Generalist

Enbridge Gas – Unifor 975
Toronto, On
09.2000 - 03.2012

• Reported to the Director of Labour Relations
• Assisted the Director of Labour Relations in union matters.
• Managed the employee database.
• Inputted payroll into Oracle
• Handled employee benefit questions.
• Attended disciplinary matters.
• Conducted investigations.
• Managed the grievance process with union members.
• Sourced candidates and conducted interviews (newspaper, job fairs)
• Onboarded new employees (paperwork and orientation)
• Provided training to new HR employees.
• Member of the JHSC.

Education

Three-year Advanced Diploma - Human Resources Business Administration

Durham College
Oshawa, ON
04.2010

Bachelor of Arts - Human Resources & Labour Relations

Athabasca University
Athabasca, AB
04.2014

CHRP Designation -

Human Resources Professional Association
Toronto, ON

Skills

  • Trusted Advisor
  • Leadership
  • Remote Conferencing and Communication
  • Relationship building globally
  • Conflict Resolution
  • Employment Legislation (all provinces), AODA, Human Rights, Occupational Health & Safety and Immigration Canada
  • Employee and Labour Relations (Mediation)
  • Performance Management & Succession Planning
  • Salary Reviews
  • Policy and Procedure Writing
  • DE&I Champion
  • Terminations/Packages
  • Microsoft Office 365, ADP, Peoplesoft and Workday
  • Payroll & Benefits Administration
  • Full-cycle onboarding and Learning & Development
  • Legal Compliance
  • Human Resources Policy Implementation
  • Compensation and Benefits
  • Disaster Preparation
  • Problem Resolution
  • Confidential Records Management
  • Retention Program Development
  • Industry-Specific HR Regulations
  • Networking and Partnership Development
  • Complaint Handling
  • Training Development and Execution
  • Analytical and Critical Thinking
  • Policy Interpretation

Accomplishments

  • Introduced an employee engagement strategy (Sentiments) where employees could indicate with a happy or sad face how they were feeling that day. If they indicated a key word that sounded an alarm, HR would reach out directly. This resulted in being able to reach out to five employees in one year who were contemplating suicide and helping them to get the assistance they required.
  • Achieved Great Place to Work certification by implementing employee engagement strategies.
  • Achieved a streamlined process by introducing a Intranet where employees were able to self serve,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Director of Human Resources - Canada & Philippines

NTT Business Process Outsourcing
01.2023 - Current

Director of Human Resources Canada & Philippines

Teleperformance Canada
01.2021 - 02.2023

Director of Human Resources - Consultant

Autolux Limited
01.2018 - 12.2020

Labour Relations Specialist

Quebecor
03.2012 - 01.2018

Principal Human Resources Generalist

Enbridge Gas – Unifor 975
09.2000 - 03.2012

Three-year Advanced Diploma - Human Resources Business Administration

Durham College

Bachelor of Arts - Human Resources & Labour Relations

Athabasca University

CHRP Designation -

Human Resources Professional Association
LISA FELLHuman Resources Director