Lisa Park
Los Angeles
Summary
Experienced and results-driven Director of Operations in managing and optimizing healthcare operations within PACE (Program of All-Inclusive Care for the Elderly) programs. Adept at overseeing daily operations, improving efficiency, and ensuring compliance with regulatory standards. Skilled in cross-functional leadership, staff development, and resource management to enhance the quality of care for elderly populations. Proficient in budget management, strategic planning, and fostering partnerships with healthcare providers to ensure comprehensive care delivery. Demonstrated ability to drive operational improvements, implement innovative solutions, and maintain high standards of patient care. Passionate about improving healthcare outcomes for aging individuals through person-centered care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Center Director
WelbeHealth
04.2023 - Current
- Oversee daily operations of the PACE center, ensuring effective coordination of interdisciplinary teams and the delivery of comprehensive care services for frail elderly participants.
- Lead the development and implementation of program strategies to meet quality and safety standards, ensuring compliance with regulatory and accreditation requirements.
- Supervise and mentor a multidisciplinary team of healthcare professionals, including physicians, nurses, social workers, and other support staff. Provide ongoing training and professional development opportunities to enhance team performance.
- Ensure the delivery of individualized care plans for each participant, optimizing health outcomes and maintaining continuity of care in accordance with PACE guidelines.
- Monitor and assess program effectiveness, developing and executing strategies to improve service delivery and operational efficiency. Implement corrective actions and quality improvement initiatives.
- Oversee the center’s budget, ensuring efficient use of resources while maintaining high-quality care services. Manage billing and financial operations to achieve cost-effectiveness and profitability.
Director of Operations
Asian Heritage Healthcare
03.2021 - 03.2023
- Oversee daily operations of the Program of All-Inclusive Care for the Elderly (PACE), ensuring quality care delivery and efficient service operations for elderly participants.
- Lead a multidisciplinary team of healthcare professionals, administrative staff, and community outreach personnel to ensure smooth service integration across medical, social, and support services.
- Develop and implement operational strategies that align with organizational goals, focusing on enhancing patient outcomes, regulatory compliance, and cost-effectiveness.
- Monitor performance metrics and financial outcomes, ensuring the PACE program meets budgetary goals, KPIs, and regulatory requirements.
- Ensure compliance with state, federal, and local regulations governing the PACE program, including adherence to healthcare standards, patient privacy (HIPAA), and safety protocols.
- Lead the development and execution of training programs for staff to improve clinical and operational skills, emphasizing person-centered care and elderly needs.
- Conduct regular assessments of operational processes to identify areas for improvement and implement solutions that optimize efficiency and patient satisfaction.
Program Manager
Eden Hospice Care
03.2021 - 04.2023
- Leadership and Staff Supervision: Lead, train, and supervise a multidisciplinary team of nurses, social workers, chaplains, and other healthcare professionals to provide compassionate, high-quality end-of-life care to patients and their families.
- Patient Care Management: Oversee the development and implementation of personalized care plans for terminally ill patients, ensuring adherence to regulatory standards and best practices in hospice care.
- Quality Assurance and Compliance: Ensure compliance with state and federal regulations, including Medicare/Medicaid guidelines, while consistently evaluating the quality of care provided to ensure patient safety, comfort, and dignity.
- Family Support and Counseling: Provide emotional and psychological support to the families of patients, offering grief counseling, education, and resources to navigate end-of-life care.
- Budgeting and Financial Oversight: Manage the hospice’s operational budget, including resource allocation, expense monitoring, and optimizing financial performance while ensuring quality care delivery.
Supervisor
Papaya Clothing
01.2013 - 06.2016
- Hire, train, and evaluate personnel in sales and handling cash/card transaction
- Plan and prepare work schedules and keep record of daily sales report
- Provided and scheduled a team of25 using Excel
- Handled daily cash and credit card transactions before closing
- Worked on the floor for display and worked as a cashier with PO system
- Provide customer service including returns, exchange, questions and complains
Supervisor
Papaya Clothing
01.2013 - 06.2016
- Hire, train, and evaluate personnel in sales and handling cash/card transaction
- Plan and prepare work schedules and keep record of daily sales report
- Provided and scheduled a team of25 using Excel
- Handled daily cash and credit card transactions before closing
- Worked on the floor for display and worked as a cashier with PO system
- Provide customer service including returns, exchange, questions and complains
Office Manager
Pacific Medical Imaging & Oncology Center
09.2019 - 05.2021
- Supervise and support a team of front office staff, radiology technicians, and other personnel. Provide training on office procedures, customer service standards, and HIPAA compliance.
- Manage patient scheduling for imaging procedures, ensuring accuracy and timeliness. Coordinate with referring physicians to confirm orders and prepare patients for their appointments.
- Oversee patient billing processes, including insurance verification, coding, and claims submission. Resolve billing discrepancies and work with insurance companies to ensure accurate reimbursement.
Education
Bachelor’s - Nursing
California State University-Los Angeles
Los Angeles, CA07.2019
Skills
- Bilingual-Korean
- Nursing
- Team building
- Program Management
- Training and mentoring
- Program promotion
Certification
Certified RCFE Administrator
Languages
Korean - Expert
Timeline
Center Director
WelbeHealth
04.2023 - Current
Program Manager
Eden Hospice Care
03.2021 - 04.2023
Director of Operations
Asian Heritage Healthcare
03.2021 - 03.2023
Office Manager
Pacific Medical Imaging & Oncology Center
09.2019 - 05.2021
Supervisor
Papaya Clothing
01.2013 - 06.2016
Supervisor
Papaya Clothing
01.2013 - 06.2016
Bachelor’s - Nursing
California State University-Los Angeles
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