Summary
Overview
Work History
Education
Skills
Timeline
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LISA YANG

San Diego

Summary

Detail-oriented professional with extensive experience in financial services and cash operations. Proven skills in high-volume cash handling and compliance, consistently delivering exceptional customer service. Strong leadership abilities demonstrated through effective team management and operational improvements. Committed to contributing to organizational success and enhancing operational excellence.

Overview

4
4
years of professional experience

Work History

Supervisor, Cash Services Department

Barona Resort & Casino
10.2023 - Current
  • Oversee daily operations of the Cash Services Department, ensuring accuracy, compliance, and efficiency in high-volume cash handling.
  • Supervise, train, and mentor staff to maintain exceptional guest service and operational standards.
  • Coordinate scheduling, task assignments, and performance reviews for team members.
  • Perform accounting and reconciliation for all casino money flow, utilizing Microsoft Excel for tracking, analysis, and reporting.
  • Resolve escalated customer concerns and discrepancies promptly and professionally.
  • Monitor adherence to all gaming regulations, internal controls, and company policies.

Financial Services Representative

Mission Federal Credit Union
03.2023 - 09.2023
  • Assisted members with account management, loan applications, and financial transactions.
  • Provided tailored financial solutions to meet member needs while maintaining compliance with credit union policies.
  • Processed deposits, withdrawals, and transfers accurately and efficiently.
  • Educated members on financial products, services, and digital banking tools.

Associate Banker

JP Morgan Chase
03.2021 - 03.2023
  • Received and processed deposits and withdrawals, verifying accuracy and compliance with bank policies.
  • Resolved account discrepancies and provided tailored financial solutions to clients.
  • Balanced currency, coin, and checks at the end of shifts to ensure accuracy.
  • Referred customers to appropriate banking specialists to meet their needs.

Education

Associates Degree - Animal Health

San Diego Mesa College
San Diego, CA
01.2020

Skills

  • Expertise in Microsoft Office Suite
  • 80 WPM typing proficiency
  • Cash handling experience
  • Outstanding customer service
  • Team leadership skills

Timeline

Supervisor, Cash Services Department

Barona Resort & Casino
10.2023 - Current

Financial Services Representative

Mission Federal Credit Union
03.2023 - 09.2023

Associate Banker

JP Morgan Chase
03.2021 - 03.2023

Associates Degree - Animal Health

San Diego Mesa College

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LISA YANG