Lisa Yandt
OSHAWA
Summary
Dynamic Senior Sales Consultant with a proven track record at Ajax Mitsubishi, excelling in service excellence and contract negotiation. Expert in financing options, I consistently achieved high customer satisfaction while closing deals efficiently. Adept at upselling strategies, I foster strong client relationships, ensuring repeat business and loyalty.
Overview
9
9
years of professional experience
Work History
Senior Sales Consultant
Ajax Mitaubishi
Ajax
04.2024 - Current
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Advised customers on financing options and warranties available for their purchase.
- Maintained customer satisfaction by providing prompt, reliable service.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
Financial Services Manager
Londons Airport Kia
London
10.2021 - 02.2023
- Assisted customers in selecting appropriate finance options based on their individual needs.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Educated customers about manufacturer and dealer policies, procedures and service options.
- Advised customers on extended warranties, gap insurance, and credit life insurance as needed.
- Participated in weekly conference calls with corporate representatives regarding current industry trends and changes in regulations affecting dealerships.
- Coordinated with other departments to ensure that customer service was being met at a high level.
- Maintained and surpassed all set targets for product sales
Financial Services Manager
Dow Honda
Ottawa
02.2016 - 03.2020
- Processed vehicle financing applications and ensured accuracy of documentation before submitting them to lenders.
- Inspected vehicles prior to delivery in order to confirm they meet quality standards set forth by the dealership.
- Resolved any customer complaints related to financing issues promptly and courteously.
- Utilized various software systems in order to manage customer accounts effectively.
- Coordinated with other departments to ensure that customer service was being met at a high level.
- Assisted customers in selecting appropriate finance options based on their individual needs.
- Advised customers on extended warranties, gap insurance, and credit life insurance as needed.
- Reviewed purchases and sales contracts for compliance with dealer and legal standards.
- Educated customers about manufacturer and dealer policies, procedures and service options.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Stayed abreast of lending regulations, industry trends and market rates.
- Promoted additional protections such as gap insurance to customers.
- Maintained close relationships with clients and followed up regularly to elevate customer satisfaction
Education
Bachelor of Arts - Applied Psychology
Nipissing University
North Bay, ON04-1996
Skills
- Service excellence
- Sales techniques
- Financing options
- Contract negotiation
- Product knowledge
- Customer relationship management
- Problem solving
- Customer satisfaction
- Upselling strategies
- Sales closing
- Excellent communication
- Negotiation expertise
Languages
English
Professional
French
Professional
Affiliations
- Hiking
- Camping / being in nature
- Cooking
- Reading
Accomplishments
- First Canadian Finance Manger Course 2016
- First Canadian Refresher Course 2019
Timeline
Senior Sales Consultant
Ajax Mitaubishi
04.2024 - Current
Financial Services Manager
Londons Airport Kia
10.2021 - 02.2023
Financial Services Manager
Dow Honda
02.2016 - 03.2020
Bachelor of Arts - Applied Psychology
Nipissing University
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