Lisa Wong
Richmond,BC
Summary
Dynamic Property Manager with extensive experience at Capreit Limited Partnership, excelling in tenant relations and lease administration. Proven track record in debt control and maintenance coordination, enhancing property performance. Skilled in resolving disputes and fostering team collaboration, ensuring compliance and tenant satisfaction in multi-family environments.
Overview
19
19
years of professional experience
Work History
Property Manager
Capreit Limited Partnership
01.2012 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial, maintenance staffs, vendors on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of Turnover and maintenance projects and notified Managers of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with legal and Eviction with Residential Tenant Branch to resolve tenant disputes.
- Communicated effectively with Senior Management, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local regulations.
Strata Manager
Aragon Property Management
05.2007 - 10.2011
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Attended Strata Meeting, draft Agenda and minutes
Education
BBA - Operations Management
Simon Fraser University
Vancouver, British ColumbiaSkills
- Debt control
- Work order monitoring
- Lease administration
- Tenant relations
- Rent collection
- Tenant and eviction laws
- Maintenance coordination
- Multi-family property management
- Vendor management
- Leasing operations
Languages
English
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Mindfulness Practices
- Gardening
- I participate in low-impact exercises to strengthen core muscles
- Music
- Interior Design
Timeline
Property Manager
Capreit Limited Partnership
01.2012 - Current
Strata Manager
Aragon Property Management
05.2007 - 10.2011
BBA - Operations Management
Simon Fraser University