Lisa Williams
Toronto
Summary
With a strong set of problem-solving abilities, a willingness to continually learn, and excellent communication skills, well-prepared to contribute to the success of any team and deliver positive results. Eager to take on new challenges and drive the achievement of organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Office Administrator
Anderson College
09.2018 - 04.2021
- Acting as the point of contact for Anderson College by answering and directing phone calls and external parties
- Respond to telephone, e-mail, and in-person inquiries from students, potential students, teachers and managers
- Editing and distributing documents - letters, invitations and announcements
- Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence
- Organize, maintain, and coordinate office records and files in their proper locations
- Taking payments for books and tuition while ensuring refund requests are processed promptly
- Created file enrollment checklist and training manual to improve efficiency
- Administered and graded admissions assessments
- Managed inventory and ordered office supplies through Procurement Express
- Maintained electronic and paper filing systems for easy retrieval of information.
Legal Administrative Assistant – Temporary
Kronis, Rotsztain, Margles, Cappel LLP
06.2017 - 01.2018
- Open and closed physical files for the department on client and firm databases
- Ensured compliance with client directives at all times
- Received payments in various forms and processed them according to each client's request
- Posted payments on both firm and client databases
- Conducted searches through various third-party systems
- Scanned and uploaded documents to firm and client databases
- Drafted/reviewed demand letters being sent on behalf of client while maintaining confidentiality
Field House Attendant
Toronto Pan Am Sports Centre
08.2015 - 06.2017
- Welcomed members and guests and guided them towards their programs
- Maintained the schedule of programs and leagues by performing effective and timely transitions
- Lead small groups in activities as required
- Provided support for special events as required
- Handled cash transactions and calculated payments received during sales to reconcile them with total sales for nightly deposits
- Performed score/time keeping and refereeing responsibilities for various sport leagues
- Monitored the safety of all activities and programs and responding to any safety concerns
- Performed administrative and office support activities for supervisors
Emergency Dispatcher – Overnight
API Alarm Monitoring
09.2014 - 09.2015
- Received and responded to a variety of emergency and non-emergency services and complaints
- Determined and assigned the level of priority of the call and enter the data into a computer-aided dispatch system
- Used judgment and decision-making skills when receiving phone calls and reviewing video feed, to evaluate situations, establish priorities, and resolve matters
- Dispatched the appropriate authorities to attend and handle alarms
Customer Service Representative – Overnight
Group of Goldline Teleresolve
09.2013 - 06.2014
- Communicated clearly with customers regarding their call activity and payments
- Processed payments and set up accounts for new and current account holders
- Assisted in minor technical issues regarding phone lines and cable boxes
Customer Care Representative - Retention
Rogers Communications
04.2011 - 12.2011
- Effectively communicated clearly and concisely to customers by using strong negotiation and communication skills in an effort to maintain customer loyalty
- Effectively diffused irate customers
- Took ownership and accountability in educating and resolving the customer's service concerns to their satisfaction
Education
Diploma - Digital Marketing
Trios College
Toronto, ON10-2025
Diploma - Web Design
Academy of Learning Career College
01-2025
Business Administration - Marketing
Centennial College
Toronto, ON01.2017
Fitness and Health Promotions -
Humber College
Toronto, ON01.2012
Skills
- Experienced with Microsoft Office applications
- Graphic design using Illustrator and Photoshop
- Web development fundamentals
- Effective time management
- Administrative support
- Database record maintenance
- Customer relationship expertise
Timeline
Office Administrator
Anderson College
09.2018 - 04.2021
Legal Administrative Assistant – Temporary
Kronis, Rotsztain, Margles, Cappel LLP
06.2017 - 01.2018
Field House Attendant
Toronto Pan Am Sports Centre
08.2015 - 06.2017
Emergency Dispatcher – Overnight
API Alarm Monitoring
09.2014 - 09.2015
Customer Service Representative – Overnight
Group of Goldline Teleresolve
09.2013 - 06.2014
Customer Care Representative - Retention
Rogers Communications
04.2011 - 12.2011
Fitness and Health Promotions -
Humber College
Diploma - Digital Marketing
Trios College
Diploma - Web Design
Academy of Learning Career College
Business Administration - Marketing
Centennial College
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