Lisa Williams
Red Deer,AB
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
23
23
years of professional experience
Work History
Account Manager
Grainger
10.2022 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Service Advisor
Northstar Chrysler
09.2019 - 09.2022
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Branch Manager
Grainger
11.2001 - 07.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Examined customer loan applications for loan approvals and denials.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Maintained friendly and professional customer interactions.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Education
High School Diploma -
Lester B Pearson
Calgary, AB06-1997
Skills
- Account management
- Goals and performance
- Documentation and reporting
- Customer service
- Strategic planning
- Strategic account planning
- Teamwork and collaboration
- Sales development
- Customer satisfaction
- CRM systems
- New account creation
- Schedule management
- Staff management
- Excellent time management skills
- Team player
- Strong team-builder
- Attention to detail
- Approachable
- Operations management
- Customer relationships
- Coaching and mentoring
- Relationship building and management
- Staff training
- Staff recruitment
- Business development expertise
Languages
English
Timeline
Account Manager
Grainger
10.2022 - Current
Service Advisor
Northstar Chrysler
09.2019 - 09.2022
Branch Manager
Grainger
11.2001 - 07.2018
High School Diploma -
Lester B Pearson