Lisa Wamboldt
Brampton,Canada
Summary
A well rounded, responsible individual that is passionate about helping others and learning through different career experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Northern Reflections
Brampton, ON
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduling.
- Payroll.
Tech Support
Federal Elevator-Tech Support
02.2022 - 07.2022
- Placing orders
- Respond to emails
- BOL
- Shipping /Receiving
- Answer calls/inquiries
Call Center Representative
Nike Factory Store
Toronto, ON
03.2020 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Key Holder, Assistant Manager
Cupid Boutique
05.2018 - 02.2020
- Customer Service
- Received stock
- Did nightly deposits
- Worked cash register
Sales Associate
Your Dollar Store with more
11.2016 - 03.2017
- Customer Service
- Maintained cleanliness of the store
- Received and stocked shipment
- Tagged merchandise
- Worked cash register
Front end supervisor
Party City
10.2014 - 10.2016
- Responsible for scheduling employee’s hours
- Training of new Employees
- Counting cash at end of shift
- Customer service
- Opening and closing store
Education
Diploma - Business Administration
Trios College
Brampton, ON01.2022
Skills
- Excel (Advance)
- Word (Advance)
- PowerPoint
- Outlook
- Access
- Accounting 1 (Sage 50)
- Sage 300
- Typing Certified 65 words per minute
Accomplishments
- Supervised team of 6-10 staff members.
- Documented and resolved all issue presented which led to Customers satisfaction.
- Achieved Customers complaints and finds resolutions with accuracy and efficiency.
Languages
English
Native or Bilingual
Certification
- First Aid Certification
Timeline
Store Manager
Northern Reflections
07.2023 - Current
Tech Support
Federal Elevator-Tech Support
02.2022 - 07.2022
Call Center Representative
Nike Factory Store
03.2020 - 05.2021
Key Holder, Assistant Manager
Cupid Boutique
05.2018 - 02.2020
Sales Associate
Your Dollar Store with more
11.2016 - 03.2017
Front end supervisor
Party City
10.2014 - 10.2016
Diploma - Business Administration
Trios College