Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lisa Wallbridge

Edmonton,AB

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 23 years of condominium management experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Seasoned condo management bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Condo Manager

JLR Condo Specialists Inc.
07.2012 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.

Customer Relations Manager

Carrington Communities
02.2007 - 10.2012
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in [Number]% increase in sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Property Manager

KDM Management
09.2000 - 01.2007
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Planned special events such as lotteries, dedications and project tours.

Education

Bachelor of Arts - Business

UBC
Vancouver, BC

Skills

  • Staff Management
  • Customer Relationship Management
  • Brand Management
  • Contract Development and Management
  • Business Planning
  • Project Management
  • Verbal and Written Communication
  • Team Leadership
  • Managing Defaults
  • Complex Problem-Solving
  • Managed Care
  • Managing Laborers
  • Managing Scenes
  • Time Management
  • Maintenance and Repair Management
  • Budgeting and Cost Control
  • Managing Appointments
  • Managing Reception
  • Productivity Performance
  • Performance Tracking and Evaluations
  • Job Assignments
  • Schedule Preparation
  • Issue and Conflict Resolution
  • Invoice Reconciliation
  • Supplier Relations
  • Finance and Accounting Operations
  • Managing Cash Register
  • Managing Employee Relations
  • Configuration and Management
  • Budget Controls
  • Managing Terminations
  • Employee Training
  • Managing Routines
  • Managing Revenue Projections
  • Scheduling and Coordinating
  • Overseeing Employees
  • Managing Operations and Efficiency
  • Plan Projects
  • Managing Files and Records
  • Income and Expense Management
  • Account Management and Updating
  • Reconciling Cash Drawers
  • Timelines and Milestones
  • Administration and Reporting
  • Negotiation

Languages

English
Native or Bilingual

Timeline

Condo Manager

JLR Condo Specialists Inc.
07.2012 - Current

Customer Relations Manager

Carrington Communities
02.2007 - 10.2012

Property Manager

KDM Management
09.2000 - 01.2007

Bachelor of Arts - Business

UBC
Lisa Wallbridge