Lisa Viets
Clovis
Summary
Professional with experience in customer service leadership. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering a positive team environment. Knowledgeable in tackling issues and concerns with poise. Training and mentoring junior CSRs to be professionals with exemplary customer service skills.
Overview
28
28
years of professional experience
Work History
Team Manager - Hawaiian Specialty Desk
Budget Car Rental
08.1996 - 02.2001
- Company Overview: Multinational car rental company.
- 1999 - 2001: Team Manager - Hawaii Desk
- The Hawaii desk consisted of 2 teams with a total of 60 customer service representatives.
- Trained, coached and mentored junior CSR team members.
- Conducted candidate interviews and made hiring decisions of on entry level CSRs.
- 1998 - 1999: Escalation CSR
- Trained customer service representatives.
- Coached and mentored junior CSRs.
- 1996 - 1998: CSR
DMV Liaison
Premier Trailer Manufacturing
05.2012 - 05.2022
- Company Overview: Premier Trailer Mfg. specializes in the manufacturing of produce trailers for the agriculture industry nationwide.
- Managed DMV documentation compliance and licensing.
- Prepared customer registration and titling documentation.
- License plate management and distribution.
- Maintained customer communication during sales and/or trade-in process.
Event Manager
Photon Vault
07.2023 - 06.2024
- Company Overview: Photon Vault is a thermal energy storage technology company. Using readily available non-toxic or hazardous materials, energy is stored as heat and discharged when needed to create electricity.
- Coordinated and managed corporate events.
- Established event protocols and food menus.
- Supervised food preparation for events and in-house luncheon and dinners.
Education
A.A. - Justice System Correction Sciences
West Hills College
05-1999
A.A. - Administration of Justice
West Hills College
05-1999
A.S. - Psychology
West Hills College
06-2001
Skills
- Customer care and service focused
- Team leadership and supervision
- On-site implementation oversight
- Schedule management
- Skilled in utilizing various software solutions
- Experienced with Microsoft Office applications
- Team mentorship
- Seasonal menu design
Timeline
Event Manager
Photon Vault
07.2023 - 06.2024
DMV Liaison
Premier Trailer Manufacturing
05.2012 - 05.2022
Team Manager - Hawaiian Specialty Desk
Budget Car Rental
08.1996 - 02.2001
A.A. - Justice System Correction Sciences
West Hills College
A.A. - Administration of Justice
West Hills College
A.S. - Psychology
West Hills College
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