Lisa Vendrasco
Courtice,ON
Summary
Experienced customer service professional with 5 years of diverse industry experience. Proficient in cashier operations, transaction processing, and providing personalized assistance to customers. Demonstrates strong interpersonal skills, engaging with customers and delivering exceptional service. Skilled in maintaining cleanliness and organization in retail environments to enhance the shopping experience. Experienced in multitasking and remaining calm under pressure in demanding environments. High school diploma graduate from Holy Trinity Catholic Secondary School. Knowledgeable in food preparation and upholding high standards of hygiene. Utilizes effective time management to ensure efficient service and adheres to food safety regulations and quality control measures for customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service /Salad Bar Clerk
The Real Canadian Superstore
03.2024 - Current
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Fulfilled written and verbal orders by serving various food.
- Complied with safety standards while handling food and buffet equipment.
- Reduced food waste through proper portioning and rotation of fresh produce items.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar area.
- Cut and prepared fresh fruits and vegetables daily for optimal taste and quality in salads.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Provided exceptional customer service, assisting patrons with their selections and answering questions about ingredients and allergens.
- Maintained cleanliness throughout the store, including sweeping floors, wiping down countertops, and sanitizing utensils regularly.
- Ensured food safety compliance by consistently checking temperatures and freshness of ingredients.
Customer Service Rep /Fast Food Team Member
Tim Hortons
12.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Processed orders on POS system and accepted cash and charge payments.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Reduced wait times for customers by accurately entering orders into POS systems and relaying special instructions to kitchen staff efficiently.
Customer Service Rep /Fast Food Team Member
McDonald's
04.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced wait times for customers by accurately entering orders into POS systems and relaying special instructions to kitchen staff efficiently.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drive-thru.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
Customer Service Representative
Winexpert
02.2017 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Rep/Fast Food Team Member
Harvey's Restaurant
05.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Medical Office Assistant - Medical Office Assistant
TriOs College
Toronto, ON10-2025
High School Diploma -
Holy Trinity Catholic Secondary School
Courtice, ON06-2014
Skills
- Five Years In Customer Support
- Cashier Operations Expertise
- Customer Engagement Expertise
- Retail Cleanliness Support
- Effective Stress Management
- Organizational growth
- Reliability and punctuality
- Cleanliness and sanitation
- Food safety
- Food safety protocols
- Time management
- Multitasking Abilities
Languages
Certification
- Food Handler Certification
Timeline
Customer Service /Salad Bar Clerk
The Real Canadian Superstore
03.2024 - Current
Customer Service Rep /Fast Food Team Member
Tim Hortons
12.2020 - 06.2022
Customer Service Rep /Fast Food Team Member
McDonald's
04.2018 - 06.2020
Customer Service Representative
Winexpert
02.2017 - 12.2017
Customer Service Rep/Fast Food Team Member
Harvey's Restaurant
05.2015 - 01.2017
- Food Handler Certification
Medical Office Assistant - Medical Office Assistant
TriOs College
High School Diploma -
Holy Trinity Catholic Secondary School
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