Lisa Urichuk
Fort Saskatchewan
Summary
Dental Office Manager with a proven track record at C U Smile Dental Center, excelling in patient relations and insurance billing. Successfully achieved revenue goals through effective schedule management and team development, fostering a culture of exceptional patient care. Skilled in treatment planning and office administration, ensuring operational efficiency and patient satisfaction.
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
44
44
years of professional experience
Work History
Dental Office Manager
C U Smile Dental Center
06.2006 - 12.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Dental Receptionist
Monterey Dental
03.2003 - 06.2006
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Restaurant Worker
Smoky Lake Shell Gas Station and Food Bar
09.1993 - 12.2002
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Prepared and cooked meals according to recipes and customer specifications.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Dental Receptionist
Dr. Harry Snatic
09.1980 - 07.1991
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
Beaverlodge Regional High
Beaverlodge, AB06-1980
Skills
- Patient relations
- Human resources
- Insurance billing
- Schedule management
- Patient scheduling
- Treatment Planning
- Patient care
- Office administration
Timeline
Dental Office Manager
C U Smile Dental Center
06.2006 - 12.2024
Dental Receptionist
Monterey Dental
03.2003 - 06.2006
Restaurant Worker
Smoky Lake Shell Gas Station and Food Bar
09.1993 - 12.2002
Dental Receptionist
Dr. Harry Snatic
09.1980 - 07.1991
High School Diploma -
Beaverlodge Regional High