Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Urichuk

Fort Saskatchewan

Summary

Dental Office Manager with a proven track record at C U Smile Dental Center, excelling in patient relations and insurance billing. Successfully achieved revenue goals through effective schedule management and team development, fostering a culture of exceptional patient care. Skilled in treatment planning and office administration, ensuring operational efficiency and patient satisfaction.


Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

44
44
years of professional experience

Work History

Dental Office Manager

C U Smile Dental Center
06.2006 - 12.2024
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Dental Receptionist

Monterey Dental
03.2003 - 06.2006
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Managed patient billing processes for timely, accurate payments.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

Restaurant Worker

Smoky Lake Shell Gas Station and Food Bar
09.1993 - 12.2002
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Dental Receptionist

Dr. Harry Snatic
09.1980 - 07.1991
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Education

High School Diploma -

Beaverlodge Regional High
Beaverlodge, AB
06-1980

Skills

  • Patient relations
  • Human resources
  • Insurance billing
  • Schedule management
  • Patient scheduling
  • Treatment Planning
  • Patient care
  • Office administration

Timeline

Dental Office Manager

C U Smile Dental Center
06.2006 - 12.2024

Dental Receptionist

Monterey Dental
03.2003 - 06.2006

Restaurant Worker

Smoky Lake Shell Gas Station and Food Bar
09.1993 - 12.2002

Dental Receptionist

Dr. Harry Snatic
09.1980 - 07.1991

High School Diploma -

Beaverlodge Regional High

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Lisa Urichuk