Lisa Umana
Vaughan,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through a successful tenure at Shoppers Drug Mart. Skilled in customer service and organization, adept at upselling and cross-selling to boost sales. Collaborated effectively with teams to exceed sales targets, showcasing exceptional customer engagement and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Beauty Advisor
Shoppers Drug Mart
07.2020 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Customer Sales and Service Expert
Ground Floor Construction
04.2016 - 07.2020
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
Sales Representative
C.I Promotions
02.2014 - 04.2016
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Exceeded sales targets through effective planning and goal setting.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Pure Motivation Fitness Studio
09.2012 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business
Seneca College of Applied Arts And Technology
North York, ONSkills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Problem-solving abilities
- Phone Etiquette
- Interpersonal communication skills
- Customer satisfaction measurement
Timeline
Beauty Advisor
Shoppers Drug Mart
07.2020 - Current
Customer Sales and Service Expert
Ground Floor Construction
04.2016 - 07.2020
Sales Representative
C.I Promotions
02.2014 - 04.2016
Customer Service Representative
Pure Motivation Fitness Studio
09.2012 - 01.2014
Bachelor of Arts - Business
Seneca College of Applied Arts And Technology
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