Lisa Trinh
Summary
I am pursuing opportunities for professional development in Office & HR administration.
Professional with background in administrative support, prepared to contribute to team success. Experience in managing schedules, organizing meetings, and handling communications to ensure smooth operations. Known for strong collaboration and reliability, adapting to changing needs seamlessly. Proficient in multitasking and detail-oriented.
Overview
20
20
years of professional experience
Work History
Team Assistant
Ontario Health at Home, Trillium Health Partners
10.2022 - Current
- Reception – Triaging high level of calls from clients, families and service providers and redirecting them as appropriate.
- Administrative support – Providing administrative services to Care Coordinators.
- Intaking – New referrals processing and patient information management.
Community Support Services Coordinator
Reconnect Community Health Services
01.2013 - Current
- Care Coordination—Work collaboratively with community service agencies to provide service provision to adults and seniors with physical and mental health issues through different community support initiatives by performing intake & referral, home visit, routine needs assessment & advocacy, monitoring and transitioning of referrals. Coordinate all communications with current clients and other stakeholders with respect to service information and advising to ensure care plans and delivery are consistent to client’s primary care goals.
- Schedule Coordination—Create daily and monthly master schedules for assigned support workers based on established staffing patterns, policies, approved employee preferences, and manager’s requests to ensure program efficiency in accordance with administration policies, standards, and procedures as well as collective bargaining agreements.
- Payroll/Timekeeping—Process bi-weekly timekeeping for support workers and interpret personnel and payroll policies and procedures for support employees. Act as a liaison with the Payroll and HR Department for timekeeping, contractor billing, and attendance issues.
- Supervision & Administration Support—Provide direct coaching to unionized support workers and responsible for new hires orientation, and perform a variety administrative support work, as assigned by management.
COVID-19 Vaccine Clinic Administrator
Peel Region
01.2021 - 01.2021
Medical Interpreter
Language Line Solutions
01.2018 - 01.2021
Staffing (HR Clerk) Coordinator
Nursings & Homemakers Inc.
01.2006 - 01.2012
Education
B. Com - Human Resources Management
Toronto Metropolitan University
Toronto, ON12-2025
Medical Terminology Certificate - undefined
The Michener Institute
Toronto, ONBusiness Administration Diploma - undefined
George Brown College
Toronto, ONSkills
- Client support expertise in health care
- Proficient in MS Office and scheduling software
- Unionized environment experience
- Proficient in English and Vietnamese
- Document organization
- Training program management
- Project management coordination
- Effective calendar coordination
- Detail-oriented approach
- Analytical problem-solving
- Collaborative teamwork
- File organization
- Calendar management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Team Assistant
Ontario Health at Home, Trillium Health Partners
10.2022 - Current
COVID-19 Vaccine Clinic Administrator
Peel Region
01.2021 - 01.2021
Medical Interpreter
Language Line Solutions
01.2018 - 01.2021
Community Support Services Coordinator
Reconnect Community Health Services
01.2013 - Current
Staffing (HR Clerk) Coordinator
Nursings & Homemakers Inc.
01.2006 - 01.2012
Medical Terminology Certificate - undefined
The Michener Institute
Business Administration Diploma - undefined
George Brown College
B. Com - Human Resources Management
Toronto Metropolitan University
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