Lisa Sutherland
Woodbridge,Ontario
Summary
I am best known for my ability to bring people together with quick wit and humour. Finding strengths in others when they are unable to see them in themselves. I build an environment of trust and transparency where nothing is off the table. I am a leader who coaches without judgement, who can inspire with feet planted firmly on the ground and who is confident without ego. I am not measured by not only what I can deliver but for the people I sponsor, support, and motivate along the way. I am at my best when I have a leader who aligns to my values of honesty, accountability, equality, and trust.
Overview
16
16
years of professional experience
Work History
Senior Director Emerging Markets
Rogers Communications
12.2023 - Current
- Developed and implemented a strategic plan to maximize organizational efficiency, effectiveness, and profitability with a newly acquired Third Party Internet Provider
- Overseeing an operational budget of $8M and a capital budget of $4M
- Implemented a sales disruption strategy to gain brand awareness and inflow resulting in positive net gains for the acquisition
- Prepared the team to deliver a marketing & sales plan along with IT & Operations for a launch in a new market- Quebec
Senior Director IT Integration
Rogers Communications
04.2023 - 12.2023
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Accountable for $30M budget in 2023 and a plan of $100M in 2024 Designed a transition architecture roadmap to drive maximum synergies
- Championing improvement with intake and assessment into IT to better identify priorities
Senior Director, Digital Product, UX & Delivery
Rogers Communications
02.2021 - 04.2023
- Successfully lead 3 directors and teams in digital Product, Marketing and Content driving to meet digital KPIs while partnering on the Connected Home's business in desired outcomes managing a budget of $12M and delivering on close to $100M in benefits
- Key member of the 'drop and go' team that mobilized and executed critical service for our customers and technicians during COVID which produced a savings of $60M for RCI
- Producing and executing on the digital roadmap for Connected home new product builds including 'Smartstream' and operations support with a budget of $11M. Digital KPIs were met and exceeded with reduction in errors, increased conversion and cost removal
Snr Director Digital Product/Channel Home
Rogers Communications
01.2020 - 02.2021
- Successfully lead 3 directors and their teams in digital Product, Marketing and Content driving to meet digital KPIs while partnering on the Connected Home's business in desired outcomes managing a budget of $12M and delivering on close to $100M in benefits
- Key member of the 'drop and go' team that mobilized and executed critical service for our customers and technicians during COVID which produced a savings of $60M for RCI
- Producing and executing on the digital roadmap for Connected home new product builds including 'Smartstream' and operations support with a budget of $11M. Digital KPIs were met and exceeded with reduction in errors, increased conversion and cost removal
Director, Digital Technology - Connected Home
Rogers Communications
04.2017 - 01.2020
- Building an environment of trust with the team resulting in achieving top tier engagement scores of
- Delivered a highly stable and innovative Digital Ignite TV experience
- Ability to remove obstacles allowed the team to focus and the Ignite TV launch was delivered on time and on budget
- Continuous feedback and communication streams allows the team to be nimble and provides them the context and the ability to believe why every change is important for our customers
- Being first on the digital team with building agile scrum teams working with a budget of $8M annually and delivering on increased throughput online by reducing errors and building new capabilities.
Senior Manager Tech Product Solutions
Rogers Communications
12.2013 - 03.2017
- Working collaboratively with Product Owners to deliver a strategic roadmap on Commerce transactions for 'omni channel' including the direction of prioritization, solution and development
- Consistently displaying exceptional communication, negotiation, and presentation skills along with a proven ability to effectively identify impacts of decisions on fiscal performance and customer experience
Solution Delivery Manager CRM and Ordering
Maestro: Business Transformation- IT
12.2007 - 12.2013
- Directing the solution for the CRMand Order Management applications by transforming business needs into actionable strategies
- Ensuring high quality design deliverables from the vendor for the applications and their integration into Oracle inventory, Scheduling, IVR, Notifications & BSS
- Multiple successful site visits with our vendor in Israel for detailed design reviews and Task Force initiatives
- Successfully building the strategy plan and executing the migration of 30k users to the new platform
Education
Masters Business Administration -
DeGroote School of Business- McMaster
Bachelor of Arts -
The University of Western Ontario
Accomplishments Interests
- Mentor and Coach to colleagues inside and outside of Rogers
- Speaking events and Podcasts to support Women in Technology jobs
- Rogers Women's Network (RISE) Brampton Chapter Chair 2015-2017 & Committee member
- Member of Vaughan Theatre Works - Musical Theatre
- Member and Volunteer for the Ukrainian Women's Organization
Timeline
Senior Director Emerging Markets
Rogers Communications
12.2023 - Current
Senior Director IT Integration
Rogers Communications
04.2023 - 12.2023
Senior Director, Digital Product, UX & Delivery
Rogers Communications
02.2021 - 04.2023
Snr Director Digital Product/Channel Home
Rogers Communications
01.2020 - 02.2021
Director, Digital Technology - Connected Home
Rogers Communications
04.2017 - 01.2020
Senior Manager Tech Product Solutions
Rogers Communications
12.2013 - 03.2017
Solution Delivery Manager CRM and Ordering
Maestro: Business Transformation- IT
12.2007 - 12.2013
Masters Business Administration -
DeGroote School of Business- McMaster
Bachelor of Arts -
The University of Western Ontario
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