Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Lisa Stackwood

Sooke,BC

Summary

I am an experienced retail manager with over fifteen years of customer service, processing payments and balancing cash. I have an excellent reputation for resolving problems and improving customer satisfaction. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills,I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to collaborate with others by taking on added responsibilities to meet team goals

Overview

2
2
years of professional experience

Work History

Front End Customer Service Associate

Costco
03.2013 - 04.2015
  • Took temperatures of all fridges and freezers to make sure all products were at safe temperatures, as per company policy
  • Responsible for carrying out safety checks, for staff and customers, inside and outside of the store
  • Helped in other areas of the store when requested
  • Checked receipts for accuracy
  • Monitored cash transactions at front desk to maintain responsibility for personal bank.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Office Manager

Thunderbird Security
  • Responsible for accurately scheduling 15 - 40 security guards to cover all contracts
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Recorded expenses and maintained accounting records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.

Manager/Merchandiser/Pharmacy Assistant

Wal-Mart
  • Made sure the cash register had the proper daily float and was balanced at the end of the night
  • Responsible for keeping the over the counter stock replenished by placing orders twice a we order for the Pharmaceutical Drugs twice a week
  • Trained staff about product knowledge
  • Checked every item to when product expired, removed those three months from date
  • Sent back all expired product to appropriate supplier
  • Assisted customers with product knowledge
  • Handled any customer complaints
  • Worked in partnership with the pharmacist to make sure prescriptions were given to correct customers
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Made sure all products on the floor were properly priced and the sale signage was in place
  • Created space and displays for seasonal products to maximize sales
  • Changed product placement as per store standards
  • Set up product storage area
  • Created a team environment

Education

Support Diploma - Services

Sprott Shaw - Social

Current Studies - Office Administration

Academy of Learning Victoria
Victoria, BC

Certificate - Operational Stress Injury Social Support

Veterans Affairs
Trenton, ON
07.2012

Skills

  • Providing exceptional customer service and support to other staff in a courteous, tactful way
  • Have understanding and empathy with those that have disabilities and behavior issues and act accordingly
  • Thrive in a challenging situation of solving customer complaints/issues
  • I believe in a drama free work environment
  • Strong at overcoming challenges and creating solutions
  • Used to multitasking
  • Work very well independently
  • Processed and balanced cash, made sure the float for the next day was prepared and accurate

Additional Information

  • AWARDS , Paul Harris Fellowship OSISS Outstanding Volunteer Recognition Award

Timeline

Front End Customer Service Associate

Costco
03.2013 - 04.2015

Assistant Office Manager

Thunderbird Security

Manager/Merchandiser/Pharmacy Assistant

Wal-Mart

Support Diploma - Services

Sprott Shaw - Social

Current Studies - Office Administration

Academy of Learning Victoria

Certificate - Operational Stress Injury Social Support

Veterans Affairs

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Lisa Stackwood