Lisa Sosa
San Jose
Summary
Dynamic professional with extensive experience in patient care coordination and property management. Skilled in sales strategies and performance tracking, consistently exceeding targets while ensuring compliance and enhancing patient experiences.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
LaserAway
Mountain View
03.2025 - Current
- Coordinate patient consultations, appointments, and follow-up care in a fast-paced cosmetic dermatology environment
- Consistently generated over $65,000 in monthly sales through treatment package recommendations, memberships, skincare products, and financing options
- Cultivated strong patient relationships, enhancing retention, referrals, and client satisfaction
- Provided exceptional customer service during consultation and booking process, ensuring positive patient experiences
- Maintained accurate patient records and ensured HIPAA compliance
- Managed scheduling, confirmed appointments, and assisted with front desk operations to streamline clinic workflow
- Collaborated with providers and team members to create a seamless patient experience
- Consistently met and exceeded performance goals in both patient care and sales support
Property Manager
TayCon Properties
Los Gatos
08.2022 - 02.2025
- Managed a portfolio of 29 residential and commercial properties, ensuring tenants were provided with safe, secure, and comfortable living environments
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Negotiated and executed new leases with tenants and vendors
- Conducted regular inspections of properties to identify and address maintenance issues promptly
- Created comprehensive budgets and forecasts representing current and future financial obligations
- Coordinated with janitorial and engineering staff regarding maintenance and property upkeep
- Tracked payments and expenses while providing accurate financial reports
- Coordinated appointments to show marketed properties
- Monitored progress of construction and maintenance projects and communicated schedule updates or delays
Office Manager
Asap Appraisals
San Jose
04.2016 - 08.2022
- Managed office operations, coordinated scheduling and workflow to optimize daily tasks
- Supervised staff to ensure compliance with established procedures and deadlines
- Managed accounts receivable and accounts payable functions
- Analyzed expenditures and allocated department budgets aligned with company objectives
- Negotiated vendor contracts and ensured compliance with government regulations
- Trained employees in job-specific tasks and assessed performance improvement areas
- Prepared and filed multiple tax returns accurately and on time
- Maintained organized records and supported daily administrative operations
Education
High School Diploma -
Independence High School
San Jose, CA06-2013
Associate of Science - Business
DeAnza College
Cupertino, CASkills
- Care coordination
- Patient scheduling
- HIPAA compliance
- Patient education
- Patient advocacy
- Customer relationship management
- Customer relationship management
- Patient support services
- Performance tracking
- Patient support services
Languages
Spanish
Professional
Timeline
Patient Care Coordinator
LaserAway
03.2025 - Current
Property Manager
TayCon Properties
08.2022 - 02.2025
Office Manager
Asap Appraisals
04.2016 - 08.2022
High School Diploma -
Independence High School
Associate of Science - Business
DeAnza College