Lisa Soodeen
Maple,Canada
Summary
Versatile Human Resources professional specializing in labor relations analysis and conflict resolution within diverse, unionized environments. Strength in coaching leaders on performance management and conducting investigations, combined with a track record of developing effective HR policies that promote organizational alignment and operational efficiency.
Overview
11
11
years of professional experience
Work History
Labour Relations Analyst
Dexterra Group Inc.
01.2025 - 01.2026
- Partnered with operational leaders and Human Resources to provide strategic guidance on employee and labour relations matters across complex, unionized, multi-site organization, enhancing alignment and understanding.
- Led grievance management from intake through resolution, preparing documentation, recommendations, and briefing materials for leadership to ensure consistent and fair outcomes.
- Conduct workplace investigations involving misconduct, policy violations, and employee concerns while ensuring procedural fairness and legislative compliance.
- Interpret collective agreements, employment legislation, organizational policies, and past practice to support consistent and defensible decision-making.
- Analyzed employee relations trends and provided actionable recommendations to mitigate organizational risk and enhance workplace outcomes.
- Build trusted relationships with leaders, Human Resources, legal counsel, and union representatives to resolve complex workplace issues collaboratively.
- Coach managers on performance management, progressive discipline, attendance management, conflict resolution, and difficult workplace conversations.
- Developed a centralized labour relations tracking system that improved reporting accuracy, case management efficiency, and audit readiness by 20%.
Strategic Operations Manager
Toronto Metropolitan University
01.2022 - 01.2023
- Provided strategic operational and people guidance to executive leadership within a highly unionized public-sector institution, aligning with institutional priorities.
- Developed executive briefings, reports, recommendations, and governance materials that enabled informed decision-making for senior leadership.
- Supported organizational change initiatives, governance activities, and strategic planning across multiple departments.
- Facilitated cross-functional committees with senior leaders, academic administrators, and key stakeholders to align initiatives with organizational priorities.
- Partnered with human resources, legal counsel, and senior administrators to resolve complex employee relations and workplace matters, enhancing workplace harmony.
- Built collaborative relationships across diverse client groups while influencing outcomes without direct authority.
- Used data and operational metrics to identify trends and improve service delivery, planning, and organizational effectiveness.
Chief Operating Officer
StonePaper Inc.
01.2019 - 01.2022
- Advised executives and people leaders on workforce planning, organizational development, and employee relations, enhancing strategic HR alignment.
- Led organizational change initiatives including restructuring, workforce planning, and continuous improvement projects.
- Developed and implemented HR policies and performance frameworks aligned with employment legislation and organizational goals, ensuring compliance and operational efficiency.
- Led all employee relations matters including workplace investigations, performance management, conflict resolution, accommodations, and disciplinary processes.
- Implemented employee engagement initiatives that improved retention and increased employee satisfaction by 15%.
- Coached managers on effective leadership, employee engagement, and performance improvement, fostering a culture of accountability and growth.
- Partnered with leadership to identify people's risks and develop proactive solutions that supported business growth.
Human Resource Consultant
ThreeLefts Inc.
01.2015 - 01.2019
- Advised managers on employee relations, policy interpretation, workplace investigations, and employment legislation to enhance compliance and resolve issues.
- Supported organizational leaders in performance management, conflict resolution, and employee coaching to foster a more engaged workforce.
- Developed and implemented HR policies and best practices that improved consistency and compliance.
- Championed Diversity, Equity, Inclusion and Belonging initiatives that strengthened organizational culture and employee engagement.
- Partnered with leadership to enhance onboarding processes, develop employees, and strengthen retention strategies.
Education
Certificate - Human Resource Management
Humber Polytechnic
MBA Certificate -
Rotman School of Management
Business Management -
Toronto Metropolitan University
Skills
- Labor Relations Analysis
- Employee Relations
- Workplace Investigations
- Grievance handling
- Conflict Resolution
- Change Management
- HR business strategy
- Strategic planning
- Organizational Alignment
- Workplace Performance
- Employee Engagement
- Employee engagement
Certifications And Associations
- CHRP in Progress
- PMP Certificate
- StealthFoundry
Timeline
Labour Relations Analyst
Dexterra Group Inc.
01.2025 - 01.2026
Strategic Operations Manager
Toronto Metropolitan University
01.2022 - 01.2023
Chief Operating Officer
StonePaper Inc.
01.2019 - 01.2022
Human Resource Consultant
ThreeLefts Inc.
01.2015 - 01.2019
Certificate - Human Resource Management
Humber Polytechnic
MBA Certificate -
Rotman School of Management
Business Management -
Toronto Metropolitan University