Lisa Smith
Langley,BC
Summary
Dynamic professional delivering exceptional customer service while maintaining accurate inventory records. Proven ability to coordinate workflows and prioritize tasks effectively.
Overview
22
22
years of professional experience
Work History
ZZ Chrome Mfg
Suzy Vukelich
Langley, British Columbia
09.2023 - 01.2026
- Delivered exceptional service and focused attention to customers during in-person interactions and phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Organized shipments for delivery to customers in a timely manner.
Parts Manager
Truck West Ltd
Langley, British Columbia
09.2021 - 09.2023
- Oversaw inventory levels for truck parts to guarantee availability.
- Coordinated with suppliers to order and receive parts efficiently.
- Communicated effectively with customers regarding their parts needs.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
- Ensured accuracy in order processing and invoicing procedures.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
Parts Counter Person
Canadian Truck & Trailer Inc
Langley, British Columbia
03.2020 - 09.2021
- Oversaw inventory levels for parts and supplies at Canadian Truck & Trailer Inc.
- Maintained cleanliness and organization of the parts counter area.
- Verified stock to ensure accuracy of inventory records.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Verified incoming shipments against purchase orders to ensure accuracy of delivery.
Automotive Service Writer
Ryder Truck Rentals
Delta, British Columbia
09.2003 - 03.2020
- Coordinated service appointments and ensured timely workflow in the shop.
- Managed customer service inquiries for automotive repairs and maintenance.
- Liaised with technicians to communicate repair needs and parts requirements.
- Maintained accurate records of service history and customer interactions.
- Assisted customers in understanding vehicle issues and recommended solutions.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Documented service information in system within client profiles and updated repair status.
- Called customers to schedule vehicle inspections, recall work and preventive maintenance.
- Scheduled appointments for service and repairs.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Worked closely with the service department personnel to coordinate daily activities.
- Ordered parts from suppliers as needed.
- Recorded customer information, vehicle mileage, and details of services performed.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
Education
Parts Person
Kwantlen Polytechnic University
Surrey, BC03-2017
Accounting And Finance
Pacific Vocational School
Burnaby, BC03-1983
High School Diploma -
Queen Elizabeth High School
Surrey, BC06-1981
Affiliations
Reading, Exercising, football, camping & travelling
Timeline
ZZ Chrome Mfg
Suzy Vukelich
09.2023 - 01.2026
Parts Manager
Truck West Ltd
09.2021 - 09.2023
Parts Counter Person
Canadian Truck & Trailer Inc
03.2020 - 09.2021
Automotive Service Writer
Ryder Truck Rentals
09.2003 - 03.2020
Parts Person
Kwantlen Polytechnic University
Accounting And Finance
Pacific Vocational School
High School Diploma -
Queen Elizabeth High School