LISA SIDLER
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative, Stair Builder
ANGELOSANTE STAIRS
04.2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled,built and delivered custom stairs. Followed blueprints to ensure measurement satisfaction.
- Interpreted blueprints accurately, building structures to exact specifications.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
- Used personal expertise and craftsmanship to complete residential and commercial renovations.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Coordinated subcontractors to complete work within quality and timeframe targets.
- Optimized resource allocation for various projects, ensuring cost-effectiveness while maintaining quality standards.
Warehouse Manager
Royal Anne Liquidation
01.2018 - 06.2021
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Integrated warehouse operations with existing and new business processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Skills
- Quality Control
- Service Upselling
- Product Sales
- Complaint Handling
- Coordination
- Calm and Professional Under Pressure
- Team Development
- Staff Training
- Paperwork Processing
- Customer satisfaction measurement
- POS Systems and Ordering Platforms
- Estimating
- Product Knowledge
- Money handling abilities
- Record preparation
Timeline
Customer Service Representative, Stair Builder
ANGELOSANTE STAIRS
04.2021 - Current
Warehouse Manager
Royal Anne Liquidation
01.2018 - 06.2021
Similar Profiles
Russetta NicholsRussetta Nichols
Childcare Provider at Crystal StairsChildcare Provider at Crystal Stairs
JASON HORNJASON HORN
Safety Specialist at Arrowhead Stairs and TrimSafety Specialist at Arrowhead Stairs and Trim
Thomas McnivenThomas Mcniven
Handrail and Balustrade Fabricator at Central Coast StairsHandrail and Balustrade Fabricator at Central Coast Stairs
PATRICIA CHAMBERLAINPATRICIA CHAMBERLAIN
Turkey Guide at Irish creek outfittersTurkey Guide at Irish creek outfitters
Khadijat AdebayoKhadijat Adebayo
Student Research Assistant at Carleton UniversityStudent Research Assistant at Carleton University