Lisa Sheppard

• As a scheduling clerk at the Kings Regional Rehabilitation Centre, our team is responsible for compiling data to create and maintain the staff schedules for eight in-centre units as well as nine community houses which employ roughly 350 Residential Rehabilitation Workers and Nurses. Our goal is to manage and maintain safety and support to all of the clients that reside in our facility and in the community programs

Responsibilities include:

• Developing and implementing schedule rotation templates for regular full-time staff members
• Scheduling casual and part time staff members for 6 week scheduling periods based on availability and needs of the units
• Using analytical and critical thinking to allocate day-to-day vacancies to staff as they arise
• Maintaining and updating staff timecards for payroll purposes
• Aiding in the development and implementation of a new web-based scheduling system

As the Salon and Spa Administrator and Receptionist, I was responsible for daily tasks, such as opening and closing of the salon, scheduling appointments and spa staff, retrieving and responding to messages, daily cash counts, ordering and inventory management.

Responsibilities included:

• Maintaining a clean and organized work environment
• Providing exceptional client services in an upscale spa
• Ordering and receiving retail products and supplies for staff members
• Maintaining and adjusting inventory requirements on a monthly/quarterly basis
• Liaising with suppliers
• Booking appointments for salon and spa services
• Creating and modifying documents and advertising materials
• Managing staff schedules

As a Beauty Boutique Manager, I was responsible for leading a team of highly skilled Cosmeticians in providing excellent customer service, knowledge and meeting sales targets in a Prestige Cosmetics Department.

Responsibilities included:

• Managing boutique operations, ensuring smooth daily functioning and a visually appealing store environment
• Assisting in the recruiting, hiring and training of team members
• Training and mentoring new staff members, enhancing their product knowledge and sales techniques
• Optimizing staff scheduling to ensure optimal coverage during peak hours without compromising on customer service quality or employee satisfaction
• Boosting customer satisfaction by providing personalized beauty consultations and recommending suitable products
• Providing exceptional customer service, leading to increased repeat business
• Purchasing, Receiving and Inventory in a high volume department of a retail store
• Collaborating with team members to plan in-store events that attracted new clientele and increased foot traffic
• Developing strong relationships with vendors to secure exclusive product offerings for the boutique
• Maintained open communication channels with upper management, reporting on boutique progress, budget and addressing any challenges promptly.

As a Cashier Supervisor, I was responsible for managing the daily tasks related to my team of cashiers and merchandisers.

Responsibilities included:

• Providing services related to all departments including the front cash, beauty boutique, photo lab and post office
• Managing the daily tasks related to my team of cashiers and merchandisers
• Reducing transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance in all departments
• Daily opening and/or closing of the store.
• Assisting with the development and implementation of programs/guidelines geared towards loss prevention
• Continuous improvement of customer satisfaction by efficiently handling cash transactions and addressing customer concerns

As a Home Childcare Provider, I provided quality care to children of various ages in my home for several years. I always encouraged the children to have fun, work well with others and promoted an environment geared towards continuous learning.