LISA SHEPHERD
Orillia
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Materials and Safety Coordinator
Vision Construction LTD
11.2024 - Current
- Lead safety initiatives and manage materials handling for construction projects, ensuring compliance with safety regulations and industry standards.
- Oversee the proper storage, distribution, and tracking of materials to optimize workflow and reduce operational costs.
- Develop and implement safety training programs, fostering a culture of safety awareness and minimizing workplace hazards.
Customer Service Resort Lead
Summerhill Resorts LTD
05.2024 - 11.2024
- Managed daily operations in the customer service department, ensuring exceptional guest experiences at the resort.
- Supervised and trained customer service staff, improving team performance and guest satisfaction.
- Coordinated with other departments to maintain resort operations and resolve guest issues promptly.
Traffic Control Person
LTS Build Services
10.2023 - 05.2024
- Directed traffic safely around construction zones, ensuring the smooth flow of traffic and the safety of workers and the public.
- Monitored and adjusted traffic control devices to comply with traffic regulations and project timelines.
- Communicated with construction teams to ensure safe and efficient worksite operations.
Educational Assistant
Grand Erie District School Board
11.2022 - 09.2023
- Supported classroom activities by assisting teachers in delivering lessons and managing student behavior.
- Worked closely with students to promote their academic and social development.
- Assisted in the preparation and modification of educational materials to meet diverse learning needs.
ASD Educational Assistant
Nottawasaga Pines Secondary School
02.2017 - 05.2023
- Provided one-on-one support to students with Autism Spectrum Disorder (ASD), tailoring strategies to their unique needs.
- Assisted in creating individualized learning plans and modifying teaching methods to ensure successful academic outcomes.
- Collaborated with teachers, parents, and other staff to foster an inclusive learning environment.
Supply Educational Assistant
Simcoe County District School Board
03.2013 - 02.2017
- Worked as a substitute educational assistant, providing support across various classrooms and grade levels.
- Assisted in classroom management, individualized instruction, and behavior support.
- Maintained flexibility and adaptability while working in diverse educational settings.
Team Manager
Barrie Trojan Swim Club
09.2011 - 08.2016
- Managed and coached competitive swim teams, focusing on skill development, motivation, and performance improvement.
- Coordinated practice schedules, team events, and communication between swimmers, parents, and coaches.
- Ensured smooth operation of events and competitions, promoting team spirit and success.
Peer Tutor
Georgian College Barrie Campus
03.2008 - 05.2010
- Provided academic assistance to fellow students in various subjects, improving their understanding and performance.
- Assisted in creating study materials and organizing group study sessions.
- Fostered a collaborative and supportive learning environment for peers.
Client Service Representative, Cash Management
No Frills
05.2005 - 05.2007
- Managed cash handling processes, ensuring accuracy and efficiency in transactions.
- Provided customer service, addressing inquiries and resolving issues to ensure satisfaction.
- Assisted in training new employees on cash management procedures and customer service protocols.
Educational Assistant
Westdale Park E.S
09.2003 - 05.2006
- Managed Supported students in classroom settings, helping with lesson delivery and ensuring students remained on task.
- Worked with students individually or in small groups to reinforce academic concepts.
- Assisted in the preparation of classroom materials and activities to enhance the learning environment.
Client Service Representative
CIBC
06.1994 - 03.2005
- Provided banking services to clients, including account management, transactions, and inquiries.
- Built strong client relationships, addressing concerns and offering financial solutions.
- Promoted financial products and services to clients, contributing to branch sales targets.
Education
Bachelor of Arts (Cum Laude) - Psychology
Laurentian University
01.2010
Skills
- Relationship Building
- Time Management
- Team Collaboration
- Communication (Verbal & Written)
- Organizational Skills
- Confidentiality & Discretion
- Critical Thinking & Decision Making
- Adaptability
- Leadership & Supervision
- Analytical Thinking
Certification
- 2021 Behavior Management Systems Trainer
- 2021 First Aid CPR and AED Certified
- 2020 Functional Behavioral Assessment Certification
- 2014 Geneva Centre Training
- 2012 Behavior Management Systems
- 2008 CRLA Certification - Level 2
Languages
English
Native or Bilingual
Timeline
Materials and Safety Coordinator
Vision Construction LTD
11.2024 - Current
Customer Service Resort Lead
Summerhill Resorts LTD
05.2024 - 11.2024
Traffic Control Person
LTS Build Services
10.2023 - 05.2024
Educational Assistant
Grand Erie District School Board
11.2022 - 09.2023
ASD Educational Assistant
Nottawasaga Pines Secondary School
02.2017 - 05.2023
Supply Educational Assistant
Simcoe County District School Board
03.2013 - 02.2017
Team Manager
Barrie Trojan Swim Club
09.2011 - 08.2016
Peer Tutor
Georgian College Barrie Campus
03.2008 - 05.2010
Client Service Representative, Cash Management
No Frills
05.2005 - 05.2007
Educational Assistant
Westdale Park E.S
09.2003 - 05.2006
Client Service Representative
CIBC
06.1994 - 03.2005
Bachelor of Arts (Cum Laude) - Psychology
Laurentian University
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