Lisa Sefa
Selkirk,Mb
Summary
Highly motivated, extensive customer service and sales experience.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
25
25
years of professional experience
Work History
Executive Assistant to president of Company
International Tax Services and Accounting
Winnipeg, MB
01.2016 - Current
- Dealing with clients on daily basis
- Ordering supplies for office
- Typing
- Filing
- Making bank deposits
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Health Care Aide (Certified)
Selkirk General Hospital
Selkirk, MB
01.2009 - 01.2012
- Taking care of residents' daily needs
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Reduced patient anxiety through effective communication and active listening skills.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
Customer Service Representative/cashier
Club Regent
Winnipeg, MB
01.2000 - 01.2008
- Cash handling.
- Greeting Customers that come in from out of town.
- Inventory
- Guest Services
- Cashier
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Skills
- Guest Services
- Cash Register Operations
- Conflict resolution
- Dealing with the public
- Cash Handling
- Meticulous attention to detail
- Administrative support
- Office management
Languages
English
Full Professional
Timeline
Executive Assistant to president of Company
International Tax Services and Accounting
01.2016 - Current
Health Care Aide (Certified)
Selkirk General Hospital
01.2009 - 01.2012
Customer Service Representative/cashier
Club Regent
01.2000 - 01.2008