Lisa Scott
Richmond ,Canada
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
33
33
years of professional experience
1
1
Certification
Work History
General Manager
Gap Inc./Gap
Calgary, AB
11.2017 - Current
- Plans, communicates and follows up to deliver a profitable business plan. Responsible for the link between the Store Strategy and how it comes to life. Leads the Talent, Operations and Merchandising Strategies for the store.
General Manager
Gap Inc./ Banana Republic
Calgary, AB
05.2009 - 11.2017
- Strong customer focus mindset to inspire teams to drive results. Through strategic thinking and grounded in brands reputation and customer experience. Self directed and life long learner with a creative mindset.
Store Manager
Laura Canada
Calgary, AB
10.2008 - 04.2009
- Strengthened product branding initiatives and created a customer service culture to create customer loyalty.
Store Manager
Boutique Jacob
Calgary, AB
07.1999 - 10.2008
- Generated repeat business with friendly and knowledgeable service. Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Manager
GapInc/Gap
Calgary, AB
07.1998 - 07.1999
- Collaborated with store manager to develop strategies for achieving sales and profit goals. Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Store Manager
Dalmy's/Cactus
Regina, SK
06.1993 - 06.1998
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Some College (No Degree) - undefined
Mount Royal Collage
Calgary, ABHigh School Diploma - undefined
Western Canada High School
Calgary, AB06.1990
Skills
- Develops and implements store talent strategy through retention and development
- Develops and implements the business plan to deliver net contributions
- Lead merchandising lifecycle to align with company standards
- Supports district with scheduling optimization as the Labour Management Expert
- Supports district through onboarding new General Mangers
Certification
- Harvard Manage Mentor
- Harvard Business School
- 2015
- Successfully completed the following courses via Harvard Manage Mentor: Business Case Development, Change Management, Developing Employees, Diversity, Ethics at Work, Financial Essentials, Global Collaboration, Presentation Skills, Project Management, Strategic Thinking, Strategic Execution, Time Management, Virtual Teams.
Languages
English
Professional Working
Timeline
General Manager
Gap Inc./Gap
11.2017 - Current
General Manager
Gap Inc./ Banana Republic
05.2009 - 11.2017
Store Manager
Laura Canada
10.2008 - 04.2009
Store Manager
Boutique Jacob
07.1999 - 10.2008
Assistant Manager
GapInc/Gap
07.1998 - 07.1999
Store Manager
Dalmy's/Cactus
06.1993 - 06.1998
Some College (No Degree) - undefined
Mount Royal Collage
High School Diploma - undefined
Western Canada High School