Lisa Schuppli
Edmonton,Alberta
Summary
A high performing administrative professional whom goes above and beyond expectations by consistently meeting deadlines on multiple time-sensitive projects at once. Excellent work ethic with strengths in contributing to a positive work environment. Accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.
Overview
12
12
years of professional experience
Work History
Operations Dispatch
Scandinavian Building Services
01.2020 - Current
- Respond to extreamly large volumn of daily call, email and System requests with information to assist with customer questions and concerns
- Enter and maintain departmental records in company database
- Demonstrated leadership by making improvements to work processes and helping to train others
- Leveraged Smartsheet to input and compile data gathered from various sources
- Prepare weekly & monthly stakeholder reporting
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Provide excellent service and attention to customers by email or through phone conversations
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our services
- Define strategies and created a plan to achieve ambitious operational objectives
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Project Administrative Assistant
Safety Codes Council
04.2018 - 04.2019
- Writing, and editing operational and instructional manuals, for paper- and Web-based publications
- Working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly
- Examine workflow processes and document each process in a written format
- Manage documents using SharePoint
- Analyzed developments in the field to update instruction literature
- Organized material to research and complete writing tasks
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Assessed associates needs to develop effective training plans
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Ensured superior customer experience by addressing customer concerns and resolving problems swiftly
- Responded to all customer inquiries thoroughly and professionally
- Trained business personnel in the use of systems
- Utilized problem-solving skills to analyze and resolve issues that effected business operations and goal achievement
- Documented business processes and analyzed procedures to ensure alignment with changing business needs
- Participated in user acceptance testing with a focus on documenting defects and executing test cases
- Reviewed files, records and other documents to obtain information and respond to requests
- Consulted regularly with associates on application development project status, new project proposals and software-related technical issues
- Complete all other duties assigned
Environmental Coordinator
newterra
06.2014 - 03.2016
- Administered operation for 5 locations in Alberta, BC, Ontario, NWT and South Africa
- Completed quarterly and yearly government and internal audits
- Conducted ongoing and regular inspection and evaluation to control employees’ risk exposure and ensure strict adherence to Safety and Environmental Programs and Policies, identify safety hazards and unsafe work practices together with reviewing safety documentation
- Worked collaboratively with Safety Officers, District Managers, and Senior Executives to identify and promote best safety practices
- Effectively communicated and promoted environmental initiatives and performance statistics utilizing a variety of channels including email, conference call, and intranet
- Helped write and established new equipment standard operating procedures and chemical work procedures
- Oversaw direct reporting and environmental training of 13 staff
- Organized all new hire and security paperwork including booking drug testing and site orientation
- Prepared weekly and monthly employee schedule and submission of hours to payroll
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation
- Maximized the efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
- Drafted internal documents and memoranda
- Liaised directly with customers to meet needs and maintain satisfaction
- Ensured that Federal, Provincial and/or customer regulatory requirements were being met for each Service or Plant Site
- Played an integral role in the management and maintenance of compliance with regulatory, permit and license requirements by contributing to the development and implementation of safety and occupational health controls, policies and procedures
- Coordinated communications, tracked and followed up on requests and identifed those of importance which require immediate attention
- Answered and managed incoming and outgoing calls while recording accurate messages
- Coordinated board and committee meetings, including schedules and information preparation and distribution
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Ensure and maintain the confidentiality of all communications and documentation.
Education
Office Administration - Business Administration
Chapel College
Edmonton01-1993
Skills
- Task Prioritization
- Schedule Management
- Meticulous Attention to Detail
- Ease with Computers and Technology
- Microsoft Office Suite
- Report Preparation
- Strong Organizational Skills
- Database and Client Management Systems
Timeline
Operations Dispatch
Scandinavian Building Services
01.2020 - Current
Project Administrative Assistant
Safety Codes Council
04.2018 - 04.2019
Environmental Coordinator
newterra
06.2014 - 03.2016
Office Administration - Business Administration
Chapel College